Branch Team Lead: Elevate Customer Ops & Team Growth

W. W. Grainger; Atlanta (GA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) plan with company match

6% company contribution to 401(k) per?

Job summary

W.W. Grainger, Inc. in Atlanta, GA is seeking a Branch Team Lead to drive daily branch operations and customer service excellence in a full-time hourly role.

You will lead a branch team, align priorities with company strategy, monitor key metrics, and coordinate with Sales and Service groups to improve outcomes. Located in Atlanta, this role offers growth and hands-on leadership responsibilities.

Qualifications

• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment
• Voice the vision of the branch to all employees
• Train people on processes, procedures, compliance and product knowledge

Responsibilities

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

Skills

Customer service

Sales

Team leadership

Training

Communication

Tools

SAP

Job description

W.W. Grainger, Inc. in Atlanta, GA is seeking a Branch Team Lead to drive daily branch operations and customer service excellence in a full-time hourly role.

You will lead a branch team, align priorities with company strategy, monitor key metrics, and coordinate with Sales and Service groups to improve outcomes. Located in Atlanta, this role offers growth and hands-on leadership responsibilities.