Branch Team Lead (Full Time) Atlanta, GA

Zoro Tools; Atlanta (GA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holidays

Employee discounts

Job summary

Grainger’s Branch Team Lead role supports daily operations, delivering outstanding customer service while guiding a branch team to meet safety, sales and service targets. You will work with the Branch leadership to align priorities and communicate the company strategy to staff.

The position requires a Bachelor’s degree, at least three years in customer service and sales, and two+ years in management. Proficiency with SAP and the ability to relocate within two years are also expected.

Qualifications

• Bachelor’s degree required.
• At least 3 years in customer service and sales.
• 2+ years in a management role within a customer service environment.
• Ability to articulate the branch vision to staff.
• Train employees on processes and product knowledge.
• Proficient with computers and software including SAP.
• Operate powered industrial equipment as needed.
• Able to relocate to another branch within 2 years.

Responsibilities

• Provide customer service and direction for the daily activities of a branch team.
• Clarify direction for team members by projects and priorities and provide feedback.
• Improve key metrics in customer satisfaction, sales, safety and operations.
• Create a positive customer experience and ensure retention.
• Deliver frequent feedback to strengthen branch operations skills.
• Monitor counter transactions and guide team members.
• Facilitate onboarding and ongoing training for staff.
• Build work schedules to ensure productivity and staffing levels.
• Identify process improvements and implement changes to enhance sales and service.
• Collaborate with Sales, Branch Network and Onsite Services teams.
• May handle after-hours emergency customer calls.

Skills

Customer service

Sales experience

Team leadership

Communication

Problem solving

Education

Bachelor's degree

Tools

SAP

Job description

Req Number 334896

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $24.67 to $30.87 per hour.

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

-The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

You Will:

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

You Have:

• Bachelor's degree
• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment
• Voice the vision of the branch to all employees
• Train people on processes, procedures, compliance and product knowledge
• Competence in the use of computers and software applications including SAP
• Operate powered industrial equipment
• The ability to relocate to another branch in 2 years

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance