Branch Team Lead

Honor Credit Union; Michigan; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with match

Paid time off

Paid holidays including your birthday

Volunteer hours

Wellbeing spending account

Team member discounts

Additional perks

Job summary

Honor Credit Union in Allegan, Michigan, is seeking a Branch Team Lead - Allegan (Full-Time) to support multiple locations as needed and to perform Teller and Member Specialist duties with leadership responsibilities. The role emphasizes delivering exceptional member service across the branch network.

Ideal candidates bring 3–5 years of financial services or related experience, strong communication and people leadership, and a solid understanding of credit union products and processes.

Qualifications

• Three to five years of branch operations or related experience.
• Prior financial institution experience with cash handling and lending.
• Strong customer service and communication skills.

Responsibilities

• Serve as floating Branch Team Lead, Teller, and Member Specialist.
• Lead and mentor Branch Team to ensure service excellence.
• Motivate and develop team for operational efficiency.
• Communicate, update, and implement new processes.
• Model Honor's culture with accountability.
• Safeguard branch integrity and policies.

Skills

Customer service

Team leadership

Branch ops

Communication

Cash handling

Credit union knowledge

Education

High School diploma

Tools

POS systems

Job description

ABOUT HONOR:

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.

Branch Team Lead - Allegan (Full-Time)

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

• Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
• The Platinum Rule - Treat others the way they want to be treated.
• Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
• See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
• Reason over Rules - Make decisions that are good for the person and good for Honor.
• Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

• Serves as a floating Branch Team Lead, Member Specialist and Teller by providing process enhancements/consistency and subject matter expertise to various branch locations as business needs require.
• Performs Teller and Member Specialist duties while leading and acting as a subject matter expert to the Branch Team.
• Assists with motivating, mentoring, and developing the Branch Team to ensure exceptional service and operational efficiency.
• Helps communicate, update, and implement new processes and procedures for the Branch Teams, making recommendations for improvement as needed.
• Serves as a role model, embodying Honor’s culture, with an emphasis on accountability and continued improvement.
• Safeguards the integrity of the branch, ensuring policies and procedures are followed, and the branch is operationally sound.
• Builds rapport with members to sustain long-term relationships and grow continued business, deepening all relationships.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

• High School diploma or equivalent.

EXPERIENCE REQUIRED:

• Three to five years of similar or related experience, including preparatory experience.
• Prior financial institution experience with cash handling and lending required.

KNOWLEDGE/SKILLS/ABILITIES:

• Must have a demonstrated ability to keep finances in order.
• Strong listening, verbal, written communication skills.
• Strong understanding of credit unions products and services.
• Be self-directed and able to work with minimal supervision.
• Strong project management skills, well organization and have an excellent eye for detail.
• Handles issues with tact, diplomacy, and an appropriate sense of urgency.
• Understands and complies with all applicable laws and regulations.
• Strong service skills.
• Exceptional problem-solving skills.

WHAT’S IN IT FOR YOU

Honor has excellent benefits for all full and part-time team members. We offer:

• Medical with prescription coverage, Dental, and Vision.
• 401k employer contribution & matching program.
• Incentive eligible.
• Paid time off and paid holidays (including your birthday!).
• Paid community volunteer hours.
• Wellbeing spending account.
• Various discounts on credit union products and services for team members & their families.
• Additional perks included.