Member Specialist

Honor Credit Union; Saint Joseph (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical with prescription coverage

401k with matching

Paid time off and holidays

Community volunteer hours

Job summary

Honor Credit Union in St. Joseph, MI is seeking a Member Specialist to assist members with their financial needs and deliver a best-in-class member experience. You will help with loans, accounts, and product education while fostering positive relationships.

Ideal candidates have 1–3 years of related experience, strong communication skills, and the ability to work in a team. This full-time role emphasizes excellent service and member satisfaction in a community-focused credit union.

Qualifications

• High School diploma or equivalent.
• Must be/or become registered as an MLO and have a Nationwide Licensing Number.
• 1–3 years of similar or related experience, including cash handling and customer service preferred.

Responsibilities

• Provide excellent member service and maintain strong professional relationships.
• Assist members with new loans and products, opening and maintaining memberships and new accounts, advising on financial solutions.
• Educate members on digital solutions to enhance the overall experience.
• Courteously and promptly resolve member questions or refer to appropriate team members.
• Perform miscellaneous duties as required.

Skills

Customer service

Teamwork

Listening skills

Written communication

Education

High school diploma

MLO license

Job description

Member Specialist - St Joseph (Full-Time)

ABOUT HONOR

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.

OUR TEAM

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR"

• Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.


• The Platinum Rule - Treat others the way they want to be treated.


• Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.


• See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.


• Reason over Rules - Make decisions that are good for the person and good for Honor.


• Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR

Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.

• Accountable for providing excellent member service and maintaining strong professional relationships.


• Assists members with new loans and products, opening and maintaining memberships and new accounts, advises members on various financial solutions and maintains knowledge on products and services.


• Educates and encourages membership to utilize various digital solutions to enhance overall member experience.


• Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.


• Performs miscellaneous duties as required.

WHAT WE EXPECT FROM YOU

EDUCATION/CERTIFICATION

• High School diploma or equivalent.


• Must be/or become registered as an MLO and have a Nationwide Licensing Number.

EXPERIENCE REQUIRED

• One to three years of similar or related experience, including preparatory experience.


• Cash handling and customer service experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Must have a demonstrated ability to keep finances in order.


• Strong listening, verbal and written communication skills.


• Demonstrated ability to work well in a team environment.


• Demonstrated ability to follow company policies, guidelines and procedures.


• Well organized and able to meet deadlines.

WHAT’S IN IT FOR YOU

Honor has excellent benefits for all full and part time team members. We offer:

• Medical with prescription coverage, Dental, and Vision.


• 401k employer contribution & matching program.


• Incentive eligible.


• Mileage reimbursement.


• Paid time off and paid holidays (including your birthday!).


• Paid community volunteer hours.


• Wellbeing spending account.


• Various discounts on credit union products and services for team members & their families.


• Additional perks included.

ADDITIONAL REQUIREMENTS

This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.