Branch Support Trainer

America's First Federal Credit Union; Ivanhoe (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

America's First Federal Credit Union in Birmingham, AL seeks a Training Specialist to develop and deliver teller and branch training programs, coordinate scheduling, and provide feedback to staff.

You will design training materials, serve as backup trainer, and help ensure accuracy and timely records while promoting excellent member service.

Qualifications

• One year to three years of similar or related experience including training experience and Teller experience.
• New Accounts and Lending experience preferred.

Responsibilities

• Evaluates and facilitates training for all teller functions, as well as topical branch training as requested.
• Works cooperatively to design, implement, and evaluate training programs and materials.
• Trains as backup for designated classroom sessions.
• Performs other related duties as required.

Skills

Training experience

Teller experience

Customer service

Public speaking

Communication

Planning and time management

Team player

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Job description

Corporate Downtown
Birmingham, AL 35203, USA

Description

Essential Functions & Responsibilities:

• Evaluates and facilitates training for all teller functions, as well as topical branch training as requested. This includes working with appropriate staff to coordinate scheduling, skill assessment, feedback, and appropriate follow-up.
• Works cooperatively as a team to design, implement, and evaluate training programs and materials. This includes making recommendations as needed.
• Trains as backup for designated classroom sessions.
• Performs other related duties as required.

Performance Measurements:

• Achieve an 80% or better score from employee testing following completion of all formal employee training programs, and an 80% or better retention rating (re-test) following the training.
• Meet all training objectives and goals established for the year. To complete reports and records accurately and in a timely manner.
• Maintain a basic understanding of Credit Union products, services, policies and procedures, as well as an understanding of the Credit Union's mission.
• Provide informed, professional and accurate service and support to all members and associates.
• Develop recommendations for efficiencies and enhancements to training products, pricing and processes by monitoring trends in training.
• Ensure all activities within the department are carried out within the prescribed time frames with zero errors.

Knowledge and Skills:

Experience - One year to three years of similar or related experience including training experience and Teller experience. New Accounts and Lending experience preferred.

Education - A high school education or GED.

Interpersonal Skills

• 1. Communicating with courtesy, tact, and diplomacy.
• 2. Building relationships and soliciting cooperation from employees, leadership, and other stakeholders.
• 3. Delivering feedback and coaching others.
• 4. Recognition and flexibility to various communication styles and preferences.

Other Skills

• 1. Must be able to operate related computer software (Word, PowerPoint) and business equipment including projector, screen, public address equipment, and other training aids.
• 2. Professionalism in appearance, dress, and attitude is a must.
• 3. Public speaking and presentation skills.
• 4. Ability to evaluate learning style and adjust training accordingly.
• 5. Planning and time management skills.
• 6. Flexibility to branch or department scheduling, procedures, and priorities.

Physical Requirements - Light lifting required.

Work Environment - This position requires frequent visits to various branches or departments, as well as the use of a portable office (i.e. laptop and appropriate software/hardware).

Preferred

• Teller: Advanced
• Lending: Some Knowledge

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.