Branch Manager - Calera

America's First Federal Credit Union; Calera (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

America's First Federal Credit Union in Calera, AL seeks an experienced Branch Manager to direct daily operations, drive growth, and ensure adherence to financial, service, and policy standards.

The role requires supervising branch personnel, underwriting loans, and developing community partnerships to meet growth plans. Lending authority is up to at least $10,000 unsecured and $50,000 secured.

Qualifications

• Underwrites consumer loans up to policy limits.
• Manages and develops branch staff performance.
• Builds community and school partnerships to drive growth.
• Ensures branch activities comply with CU policies and procedures.

Responsibilities

• Underwrites consumer loans up to assigned limits and approves subordinate decisions.
• Recruits, trains, coaches, and evaluates branch staff performance.
• Maintains communications with main office and submits standard reports.
• Develops and maintains community and school partner relationships.
• Represents product knowledge and ensures compliance with policies.
• Leads weekly branch staff meetings to review sales and service goals.
• Performs other related duties as assigned.

Skills

Loan underwriting

Team leadership

Branch management

Coaching & mentorship

Education

Two-year college degree

Trade school courses / in-house training

Specialized training program

Job description

Role: To direct the operations of a small-sized Credit Union facility, ensuring the branch meets organizational, financial, operational, service, and growth plans. This position should have lending authority of at least $10,000 unsecured and $50,000 secured.

Essential Functions & Responsibilities:

• Underwrites consumer loans up to the amount assigned per Credit Union policy; reviews and approves underwriting decisions of subordinate personnel. Originates & closes real estate loans.
• Hires, reviews, schedules, trains, coaches, supports, counsels, motivates, and monitors the work of branch personnel; conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates.
• Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
• Develop and maintain business partner relationships with the community and area schools by calling on potential BPs and coordinating branch participation in community activities.
• Serves as a source of product knowledge and monitors all branch activities to ensure they are in compliance with established Credit Union policies and procedures.
• Conducts or coordinates weekly meetings with the branch staff to review sales objectives, procedural issues, and member service expectations.
• Performs other job-related duties as assigned.

Performance Measurements:

• Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.
• Provide informed, professional, and accurate service and support to all members and associates.
• Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.
• Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
• Meet or exceed the established branch goals each month and ensure direct reports achieve their individual goals.
• Promote a sales culture within the branch by example. Coach and develop employees to identify cross-sale opportunities.
• Ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.
• Note observations of employees’ performance. Give and receive feedback from employees on an ongoing basis.
• Effective cross-training throughout the branch.
• May serve on various committees such as Roadblock, Risk Assessment, IT Steering Committee, or as a resource for other committees or departments.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Physical Requirements: Light lifting required.

Qualifications

Behaviors

Preferred

Leader

: Inspires teammates to follow them

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Equal Opportunity Employer
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