Video Teller - Downtown Birmingham

America's First Federal Credit Union; Ivanhoe (AL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

America's First Federal Credit Union seeks an in-office teller to provide real-time member service from the Downtown Birmingham Corporate Office via Interactive Teller Machine (ITM). You will handle deposits, transfers and withdrawals, verify identifications, and ensure compliance with CU policies.

Strong communication, attention to detail, and the ability to work on camera are essential as you balance end-of-day transactions and identify opportunities to promote CU products to members.

Qualificações

• One year to three years of related experience.
• High school diploma or GED required.
• Excellent written and verbal communication skills; professional, courteous on camera.

Responsabilidades

• Process a variety of financial transactions via ITM including deposits, payments, transfers and withdrawals.
• Ensure proper endorsements and identification, following Credit Union policies.
• Maintain confidentiality and provide prompt, accurate service to members.
• Perform end-of-day balancing and adhere to security, audit, and compliance requirements.
• Promote Credit Union products and services to meet members' needs.

Conhecimentos

Customer service

Financial transactions

Video teller ITM

Formação académica

High school diploma or GED

Ferramentas

Credit Union software

Descrição da oferta de emprego

Corporate Downtown
Birmingham, AL 35203, USA

Description

AmFirst is committed to trust, integrity, and financial wellness. We love giving our members exceptional service and value. We treat our employees just the same—like family. AmFirst provides growth, opportunity, and development. We offer our employees an extensive benefits package.

Role: In-office position providing real-time teller assistance to members from the Downtown Birmingham Corporate Office through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end-of-day balancing according to procedures. Adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job-related duties as assigned.

Performance Measurements:

• Provide friendly, professional, personal service to all members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional and friendly on camera. Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented and organized. Good knowledge and understanding of Credit Union products, services, policies, and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.

Work Environment: Cube environment with majority of time sitting at desk using video equipment to interact with members.

Behaviors

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

: Works well as a member of a group

Motivations

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.