Branch Support Specialist

Allied Universal; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays & time off

Vacation accrual

Job summary

Allied Universal is hiring a Branch Support Specialist in Philadelphia to serve as the primary contact for branch HR matters, resolve payroll discrepancies, manage benefits, uniforms, and unemployment claims, and support compliance at the branch level.

The role requires meticulous administrative work, collaboration with corporate HR, and proactive data entry to keep systems like WinTeam up to date. This position offers competitive hourly pay and benefits.

Qualifications

• High School diploma or equivalent.
• Experience in a professional administrative environment.
• Ability to multi-task in a busy environment and stay calm.
• Strong communication and teamwork skills; able to coordinate with diverse staff.
• Proficient in Microsoft Office and office management software.
• Ability to meet deadlines and take initiative.

Responsibilities

• Maintain employee files and branch HR records per policy.
• Assist with open enrollment and answer benefit questions.
• Oversee administration of the uniform program and file maintenance.
• Support workers’ compensation claim processes and LOA paperwork.
• Coordinate post-hire WinTeam data entry and payroll changes.
• Handle unemployment claims inquiries.
• Conduct monthly HR audits and prepare reports.
• Coordinate employee relations programs under HR direction.

Skills

Administrative support

Multitasking

Communication

Stakeholder coordination

Education

High School Diploma

College degree in business, HR, or related field

Tools

Microsoft Office

iCIMS

WinTeam

DOMO

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands‑on position is responsible for branch-level administration.

Pay Range: $19.22 - $21.22 / hour

RESPONSIBILITIES:

• Maintain employee personnel, medical, and benefit files; maintains branch I-9 files in accordance with company policies and legal policies
• Assist Corporate Human Resources with the annual open enrollment process; provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
• Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
• Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
• Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
• Maintain post-hire WinTeam data entry; coordinatee with Payroll to ensure changes are completed properly; respond to questions as needed
• Receive inquiries from outside vendors on unemployment claims
• Under the direction of Corporate Human Resources, conduct HR-related audits on a monthly basis; processes weekly reports
• Coordinate employee relations programs under the direction of Corporate Human Resources

QUALIFICATIONS:

• High School diploma or equivalent
• Prior work experience in a professional administrative environment
• Able to focus and multi-task in a busy environment
• Ability to successfully handle stressful situations in a calm and professional manner
• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

PREFERRED QUALIFICATIONS:

• College degree in business, human resources, or related field of study
• Human resources and/or recruiting experience
• Experience using iCIMS or other Applicant Tracking System
• Experience using WinTeam or other Human Resources Information System
• Experience using DOMO or other business intelligence tool

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices