Branch Support Specialist

DORT FINANCIAL CREDIT UNION; Clarkston (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D

Disability Insurance

HSA & FSA

Tuition Reimbursement

401(k) Match

Referral Bonus

Paid Time Off

Telemedicine

LegalShield

Pet Benefits

Employee Assistance Program

Job summary

Dort Financial Credit Union in Clarkston, MI is seeking a Branch Support Specialist to be a friendly point of contact for members and to deliver a full range of Credit Union services. You will greet members, handle account transactions, and support their financial needs with a positive, service-oriented approach.

Join a mission-driven team that emphasizes community involvement and offers a comprehensive benefits package, including medical, dental, vision, life/AD&D, disability insurance, HSA and

Qualifications

• High School Diploma or GED is required.
• At least 1 year in credit union, banking or admin customer service.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office or similar software.
• Bondable.

Responsibilities

• Manage lobby traffic and greet members.
• Answer questions about Credit Union products and services.
• Assist members with account services, loans and teller transactions.
• Resolve member concerns and reconcile accounts.
• Educate members on managing their finances effectively.
• Identify opportunities to refer products and services that support member financial well-being.
• Build strong, supportive member relationships.

Skills

Customer service

Communication

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Support Specialist

Full Time Clerical Clarkston, Village of Clarkston, MI, US

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

What You’ll Do

As a Branch Support Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction.

Your responsibilities will include:

• Managing lobby traffic and greeting members
• Answering questions about Credit Union products and services
• Assisting new and existing members with account services, loans, and teller transactions
• Resolving member concerns and reconciling accounts
• Educating members on managing their finances effectively
• Identifying opportunities to refer products and services that support member financial well-being
• Building strong, supportive member relationships

What You Need

• High School Diploma or GED (required)
• At least one year of credit union, banking or administrative customer service experience
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office or similar software
• Must be bondable

Ready to Join a Mission-Driven Team?

If you’re excited about helping others, growing your skills, and being part of a mission-driven organization, we’d love to hear from you.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Attachments (3)

Branch Support Specialist.pdf