Branch Support & Relationship Specialist

Credit Union of Texas; Irving (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A financial institution in Texas seeks a Branch Support MRS responsible for training new staff and ensuring operational excellence across branches. Candidates should have good problem-solving skills and communication abilities. Experience in a financial environment is preferred, alongside a high school diploma. The role involves working directly with members to understand and fulfill their financial needs. This position offers an opportunity to contribute to service continuity and compliance during staffing shortages.

Qualifications

• 1-2 years related operational experience in a financial institution environment preferred.
• Must be 18 years of age or older.

Responsibilities

• Train new MRS staff to ensure consistent branch coverage.
• Determine member needs and provide tailored solutions.
• Process membership and account requests.
• Deliver ongoing training for existing staff.

Skills

Goal-oriented

Service-oriented

Problem solving competence

Strong listening skills

Strong written communication skills

Strong verbal communication skills

Ability to multitask

Team player

Education

High School diploma or equivalent

Job description

A financial institution in Texas seeks a Branch Support MRS responsible for training new staff and ensuring operational excellence across branches. Candidates should have good problem-solving skills and communication abilities. Experience in a financial environment is preferred, alongside a high school diploma. The role involves working directly with members to understand and fulfill their financial needs. This position offers an opportunity to contribute to service continuity and compliance during staffing shortages.