Senior Personal Banker

First Convenience Bank; San Antonio (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Convenience Bank is seeking a customer-focused teller in a high-volume retail banking environment in Texas. You will handle cash transactions, promote bank products, and provide service to a diverse customer base, including Spanish speakers.

The role requires a high school diploma or equivalent, 18+ years old, and the ability to pass a background check. A flexible schedule including evenings and weekends is required.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent or currently attending high school.
• Six months of accountable cash handling/transaction management in a retail or customer service environment.
• Must complete FNBT Step Program for internal employees.
• Ability to work well with coworkers in a team environment.
• Flexible schedule including evenings, weekends and holidays.
• Successful background check as per company policy.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Follow bank policies and supervisor directions.
• Evaluate customer relationships and promote bank products and services.
• Aim for monthly new account production as assigned by management.
• Prospect in-store and engage customers to cross-sell bank services.
• Process deposits and disburse funds accurately and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Guard against counterfeit items and verify IDs.
• Record transactions, issue receipts, and handle money orders, wires, CDs and cash advances.
• Cross-sell services to a diverse customer base, including Spanish-speaking customers.
• Maintain regular attendance and punctuality, perform tasks as requested by supervisors.

Skills

Customer service

Cash handling

Sales skills

Spanish language

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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