Branch Specialist

Apex Systems; Alaska; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401K program

ESPP

Job summary

Everforth Apex is seeking a Branch Specialist in Fleming Island, FL. The role focuses on teller-line operations, accurate financial transactions, and providing product information to enhance member experience.

You will serve customers in a high-volume environment, verify identities, and maintain compliance with policies while collaborating with team members to meet branch goals.

Qualifications

• Experience with cash-handling in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers, banking software, and multi-screen navigation.
• Ability to multi-task in a fast-paced, customer-facing environment.
• Strong organizational, planning and time management skills.
• Effective verbal and written communication and active listening.
• Ability to resolve member issues professionally and tactfully.
• Demonstrated initiative and sound judgment.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions for savings, checking, loans, and cards; handle fraud resolution.
• Protect and verify member identities; review account information for alerts and irregularities.
• Identify and respond to potentially fraudulent activity or abuse patterns.
• Demonstrate proficiency across systems; engage members to ensure satisfaction.
• Identify opportunities to recommend additional products and services.
• Maintain compliance with policies and procedures.
• Perform other duties as assigned.

Skills

Cash handling

Time management

Customer service

Verbal & written communication

Multitasking

Attention to detail

Decision making

Independent & team work

Basic math

Rapport building

Navigation of banking systems

Tools

Banking software

Job description

Branch Specialist

Location: Fleming Island, Florida (Onsite)

Role Overview

This position requires providing exceptional member service in a high-volume, schedule-driven environment with a focus on teller-line operations. The role involves the accurate and efficient handling of financial transactions and related functions for various accounts. The specialist will provide information regarding products and services to ensure an optimal member experience.

Key Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members and review account information for alerts and irregularities.
• Act and respond to situations or patterns of activity that indicate potential fraud or abuse.
• Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures.
• Perform other duties as assigned.

Required Qualifications

• Experience with cash-handling in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers, banking software, and the ability to navigate multiple screens.
• Ability to multi-task effectively in a fast-paced, customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening skills.
• Ability to resolve member and customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team setting.
• Basic mathematical skills for accurate calculations.
• Ability to build rapport and maintain positive relationships with members.

Preferred Qualifications

• Experience in customer service, preferably in a banking or financial institution.

Work Schedule

To support consistent staffing and operational coverage, the following availability expectations apply. For standard Monday-Saturday branches, employees are expected to be available to work Monday through Friday between 8:00 AM and 6:00 PM. On Saturdays, employees should be available to work between 8:00 AM and 3:30 PM.

Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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