Branch Service Supervisor

ZipRecruiter; Coplay (Lehigh County); On-site; USD 90,000 - 115,000; Full time

Job summary

Join a family-oriented company as a Branch Service Supervisor, leading service operations with a focus on safety and efficiency. You'll mentor technicians, manage client relations, and ensure operational excellence in a supportive environment that values growth and teamwork.

Benefits

$8,000 Retention Bonus

Day 1 Benefits & Perks

NEW Service Truck – Yours to Take Home

Relocation Assistance Available

Paid Billable Overtime

401(k) Retirement Plan

Comprehensive Health Coverage

Vision & Dental Fully Covered

Professional Development

Company sponsored employee events

Qualifications

• Minimum of 4 years of hands-on experience as a Crane Service Technician.
• Proven experience managing multiple job sites and field service operations.

Responsibilities

• Oversee all service activities at the assigned branch.
• Act as the primary contact for field service technicians.
• Ensure compliance with safety regulations and quality standards.

Skills

Leadership

Client Service

Problem Solving

Communication

Education

High school diploma or GED

Technical or vocational training

Tools

Welding

Electrical maintenance

Mechanical maintenance

Job description

Job DescriptionJob Description

Join the HCRBrands Family — Now Hiring Branch Service Supervisors
Location: Allentown, PA Service Branch

Who We Are

At YorkHoist, we don’t just build and service cranes—we lift people, too. As a third- family-owned business, we’ve spent decades fostering a culture of care, respect, and relentless pursuit of excellence. Our team is our greatest asset, and when you join us, you're not just taking a job—you're becoming part of a family that values trust, growth, and showing up for one another.

We’re proud to be a leading force in the material handling industry, but what sets us apart isn’t just our top-tier equipment or client base—it’s our people-first philosophy and unwavering belief that doing the right thing always comes first.

About the Role

We are seeking a driven, experienced, and hands-on Branch Service Supervisor to lead our branch-level service operations with a focus on safety, efficiency, and technical excellence. This is a leadership role for a highly motivated individual with a strong background as an Overhead Crane Service Technician and a proven track record in team leadership, client service, and operations management.

As the Branch Service Supervisor, you will be responsible for overseeing all service activities at your assigned branch. You will act as the primary point of contact for field service technicians, providing technical guidance, support, and mentorship. You will work closely with the Vice President of Service & Manufacturing to ensure your branch meets or exceeds performance goals related to service quality, operational efficiency, growth, client satisfaction, and profitability.

Why YorkHoist? Because You Are Family Here.

• $8,000 Retention Bonus
• Day 1 Benefits & Perks
• NEW Service Truck – Yours to Take Home
• Relocation Assistance Available - talk to HR for more information
• Paid Billable Overtime
• Semi-Annual Performance Profit Sharing Bonus
• Holiday Bonus & Raise After 90 Days
• Family-Focused Culture that Prioritizes You

???? Compensation

• Salary: $90,000 - $115,000 + billable overtime
  • Hourly compensation is in addition to the base salary for billable overtime work outside of normal shift hours
• Company Provided Hotel + $75/Night Per Diem for Out-of-Town Work

????️ Perks & Benefits — Starting Day One

• Generous Time Off: Enjoy 4 weeks of PTO to relax, recharge, or travel.
• Company provided vehicle for business use (goes home with you).
• 401(k) Retirement Plan: Save for the future with a company-matched 401(k).
• Comprehensive Health Coverage: We cover up to 95% of your premium (based on plan selected).
• Vision & Dental Fully Covered: 100% paid coverage for both you and your family.
• Coverage: Short-term and long-term insurance fully provided.
• Life Insurance: Company-paid life insurance to give you and your loved ones peace of mind.
• Tech Perks: Get a company-provided iPhone for business and personal use.
• Wholesale Club Memberships: Choose a Sam’s Club, BJ’s, or Costco membership on us.
• Entertainment On Us: Subscriptions to Netflix, Hulu, ESPN, and Apple Music—yep, we’ve got your downtime covered.
• Home Internet Stipend: We help cover your home internet expenses.
• Monthly Leadership Meal Stipend: Treat your team to meals, treats, and snacks on the job.
• Clothing Allowances: Annual stipends for company branded apparel and safety shoes.
• Professional Development: Access to company-sponsored training to keep your skills sharp.
• Team Culture: Enjoy employee events and a team-focused environment that values connection and collaboration.
• Company sponsored employee events
• Opportunity for promotion and growth
• Semi-Annual Performance Profit Sharing Bonus

???? Schedule & Travel

• Typical Hours: 6:00 AM – 3:00 PM
  (With early starts, off-shift work, and overtime as needed)
• Travel: Up to 25%
  (Most deployments are 3 nights or fewer)

???? What You'll Do

• Sales Support & Opportunity Handoff: Serve as a key resource for the Sales Department by identifying and relaying RFQs, project opportunities, and qualified leads to the appropriate Territory Sales Representative in a timely manner.
• Field Support & Technician Backup: Step in as a Service Technician when needed, including participation in the on-call rotation, to support workload spikes, emergencies, or staffing shortages.
• Employee Relations & Discipline: Address personnel issues within your branch's Service Department, including administering corrective action and termination when necessary, in alignment with company policies and HR protocols.
• Knowledge Management: Contribute to the development, organization, and upkeep of HCRBrands’ technical knowledge repository, ensuring all departments have access to accurate and up-to-date service documentation and resources.
• Cross-Branch Collaboration: Provide assistance and expertise to fellow Branch Service Supervisors as needed, promoting a unified and supportive leadership culture across branches.
• Client & Corporate Meetings: Attend and actively participate in off-site meetings at client facilities, remote branch locations, and the corporate office. Flexibility to attend during and outside of regular business hours is required.
• Leadership & Culture: Be a hands-on leader who models excellence and actively contributes to HCRBrands’ dynamic, fast-paced start-up culture through a positive attitude, adaptability, and ownership of outcomes.
• Client Relationship Management: Build and maintain strong, lasting relationships with both new and existing clients through proactive communication, responsiveness, and problem resolution.
• Team Delegation & Optimization: Delegate responsibilities effectively to maximize technician productivity, operational efficiency, and profitability while ensuring high service standards are maintained.
• Client Satisfaction: Take full ownership of client satisfaction. Ensure every service call, project, and client interaction is handled with urgency, attention to detail, and commitment to excellence.
• Branch Organization: Maintain a clean, organized, and efficient Service Department workspace that supports productivity, safety, and professionalism.
• Policy Compliance: Ensure your branch operates in full compliance with all HCRBrands policies, procedures, safety regulations, and quality standards.
• Operational Insight: Identify and communicate operational challenges, improvements, and innovations to the Operations Manager, contributing to strategic decisions at the branch level.
• Staffing & Performance Management: Oversee hiring, onboarding, and staffing needs at your branch. Conduct bi-monthly technician performance reviews and ensure team alignment with department goals.
• Project Oversight & Safety Management: Supervise large-scale job sites, ensuring all work complies with operational guidelines and strict safety standards.
• Deadline Management: Navigate and manage competing priorities and tight deadlines while consistently delivering high-quality services and solutions.
• Branch Accountability: Take complete ownership of your branch’s performance. This includes both celebrating wins and taking responsibility for challenges within the Service Department.
• Budget Ownership: Manage your branch’s service budget, monitor costs, and take initiative to ensure profitability while maintaining service quality and client satisfaction.
• Installation Project Leadership: Personally oversee and manage large, complex installation projects to ensure timely completion, safety, and client satisfaction.
• Safety Oversight: Identify and report safety concerns or incidents promptly to the EHS (Environmental Health & Safety) Coordinator, reinforcing a culture of safety-first.
• Scope Review & Sales Support: Review scopes of work alongside Territory Sales Representatives, providing technical insight, recommendations, and risk assessments to optimize project outcomes.
• Problem Solving & Adaptability: Tackle challenges with a “never impossible” mindset—thinking creatively, acting decisively, and finding solutions under pressure.
• Goal Setting & Achievement: Work with leadership to set clear, measurable goals for your Service Department. Track progress and proactively adjust tactics to ensure success.
• Scheduling & Coordination: Collaborate with the Operations Department to optimize your branch’s schedule, ensuring timely, profitable deployment of service teams and resources.
• Other Duties as Assigned: Be ready and willing to take on additional responsibilities as requested by leadership in support of the company’s goals.

Your Experience & Skills

• High school diploma or GED required.
• Technical or vocational training in electrical, mechanical, or industrial maintenance fields is a plus.
• Minimum of 4 years of hands-on experience as a Crane Service Technician.
• Proven experience managing multiple job sites and field service operations simultaneously.
• Strong background in electrical, mechanical, rigging, and equipment installation required.
• Welding experience (MIG, TIG, and Stick) .
• Previous supervisory, CDL (Commercial Driver’s License), and job site leadership experience strongly .
• Excellent verbal and written communication skills, with the ability to effectively interact with internal teams, clients, and stakeholders.
• Strong client service with a professional and positive demeanor, even under pressure.
• Capable of working independently, managing time effectively, and completing assignments within established guidelines and expectations.
• Bonus points for:
  • Crane Operator Certification (NCCCO)
  • Structural Welding Certification
  • Certified Electrician
  • Certified Rigger
  • NDT Certification
  • Hydraulic Experience
  • OSHA 10
  • OSHA 30

YorkHoist is more than a workplace. It’s a place where your work matters, your voice is heard, and your growth is our priority.

If you're ready to work hard, lead with integrity, and join a company that puts people first, then we can't wait to meet you.

Apply today and let’s build something incredible together.