Branch Service Manager - Westlake / Austin, TX

Amegy Bank; Austin (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Service Manager to lead their Westlake Banking Center in Austin, TX. This full-time position offers a unique opportunity to manage daily operations while ensuring exceptional customer service. The ideal candidate will have extensive banking experience, strong leadership skills, and a passion for community involvement. Join a team that values diversity and inclusion, and help clients achieve their financial goals while growing your career in a supportive environment. This role promises growth opportunities and a chance to make a meaningful impact in the community.

Benefits

Health Insurance

Life and Disability Insurance

Paid Parental Leave

Health Savings Accounts

Paid Training

PTO

401(k) with Match

Mental Health Support

Tuition Reimbursement

Qualifications

• 5+ years in banking with 2+ years in a supervisory role.
• Strong leadership and customer service skills.
• Knowledge of lending processes and banking regulations.

Responsibilities

• Manage daily operations and ensure excellent customer service.
• Lead sales efforts and address client service concerns.
• Conduct training and mentoring for employees.

Skills

Banking Operations

Leadership Skills

Customer Relationship Management

Problem-Solving

Communication Skills

Financial Management

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Banking Software

Job description

Branch Service Manager - Westlake / Austin, TX

Join to apply for the Branch Service Manager - Westlake / Austin, TX role at Amegy Bank.

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn’t just a phrase; it is woven into all aspects of our organization. We value diversity and inclusion, and we strive to support the growth of our communities through caring banking services. Join our team and help us transform your career. Amegy Bank, here you grow.

We are seeking an experienced and energetic Branch Service Manager to lead our Westlake Banking Center in Austin, TX. The role involves managing daily operations and ensuring excellent customer service. The ideal candidate will have extensive banking operations experience, strong leadership skills, and a proven record in customer relationship management.

This position offers growth opportunities within the banking industry and plays a key role in delivering outstanding customer experiences. If you are passionate about community involvement, teamwork, and helping clients achieve their financial goals, we want to hear from you!

This position reports directly to the Branch Manager.

Essential Functions:

1. Manage banking center service, operations, and sales to meet strategic goals in coordination with the Branch Manager.
2. Participate in interviewing, hiring, performance evaluations, and employee development.
3. Conduct training and coaching, including mentoring employees.
4. Lead sales and referral efforts for bank products and services.
5. Address client service concerns and complex complaints.
6. Oversee employee scheduling and work hours.
7. Maintain productivity and sales records; evaluate employee performance.
8. Handle employee promotions, grievances, and disciplinary actions.
9. Ensure compliance with safety, security, and legal standards.
10. Monitor adherence to policies and risk management practices.
11. Approve teller transactions as needed.
12. Prepare for audits and collaborate with auditors to resolve issues.
13. Provide sales leadership through personal production and team oversight.
14. Make discretionary approvals and overrides within authority.
15. Participate in planning operational, sales, and customer experience goals.
16. Investigate operational issues, losses, and fraud; resolve significant matters.
17. Represent the banking center in handling disputes and grievances.
18. Process cash transactions and perform customer service duties as needed.
19. Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• At least 5 years of banking or financial services experience, including 2+ years in a supervisory role.
• Knowledge of lending processes, underwriting, and documentation.
• Strong leadership and management skills.
• Excellent customer service skills and relationship-building ability.
• Proficiency in financial management and banking products.
• Knowledge of banking regulations and compliance.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Attention to detail, organization, and multitasking ability.
• Familiarity with banking software and systems.

Hours:

• Monday to Friday: 8:30 AM - 5:30 PM
• Saturday: 8:30 AM - 1:30 PM

This is a full-time position, 40 hours per week, with a flexible schedule including Saturdays when required.

Benefits:

Our benefits include health insurance from day one, life and disability insurance, paid parental leave, health savings accounts, paid training, PTO, holidays, 401(k) with match, mental health support, tuition reimbursement, and more. We aim to create value for our customers, communities, employees, and shareholders.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking