Branch Service Manager: Lead Tech Support & Service Excellence

Kaeser Compressor, Inc.; Salt Lake City (UT); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Profit Sharing

401(k) Plan

Health and Wellness Program

Company vehicle

Cell phone

Laptop

Job summary

Kaeser Compressors, Inc. in Salt Lake City is seeking a Branch Service Manager to lead the service team, oversee the service department’s schedule and profitability, and provide technical support for installations, startup, maintenance, and troubleshooting.

The successful candidate will work with the sales force to ensure proper installation and design, assist in generating service quotes, and implement a rigorous technician training program, while managing parts inventory.

Qualifications

• High School Diploma (required); College degree (preferred).
• 3 years supervisory and coordinator experience in an industrial environment.
• Mechanical and technical aptitude.
• The ability to multitask.
• Excellent phone and customer service skills.
• Proficiency with MS Office and Outlook (required).
• SAP experience strongly preferred.
• Clean driving record (required).

Responsibilities

• Supervise the work, assignments, and schedule of the Service Technicians and profitability of the Service Department.
• Provide technical and engineering support to Service Technicians and customers for installations, start-up, maintenance and troubleshooting.
• Assist in generating quotes for service repairs/maintenance agreements.
• Implement and maintain a comprehensive Service Technician training program.
• Work with the sales force to ensure proper installation and design.
• Maintain the parts department including inventory.

Skills

Supervisory experience

Coordination skills

Mechanical aptitude

Multitasking

Customer service

Communication skills

Education

High School Diploma

College degree (preferred)

Tools

MS Office

Outlook

SAP

Job description

Kaeser Compressors, Inc. in Salt Lake City is seeking a Branch Service Manager to lead the service team, oversee the service department’s schedule and profitability, and provide technical support for installations, startup, maintenance, and troubleshooting.

The successful candidate will work with the sales force to ensure proper installation and design, assist in generating service quotes, and implement a rigorous technician training program, while managing parts inventory.