Branch Service Manager- El Segundo, CA

Zionsbancorp; United States; On-site; USD 83,000 - 109,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life & Disability Insurance

Parental Leave

401(k) Match

Tuition Reimbursement

Paid Time Off

Holiday Pay

Employee programs

Job summary

California Bank & Trust, a division of Zions Bancorporation, is seeking a Branch Service Manager for El Segundo, CA. The role directs daily branch operations, service standards, and sales while coaching staff to meet branch goals.

Responsibilities include leadership, hiring and training, driving sales, resolving complex client issues, ensuring compliance, managing controls and risk, and collaborating with partners to maintain operational integrity. On-site work is required.

Qualifications

• High school diploma required; 6 years in banking or related fields.
• Advanced knowledge of banking processes, regulations and products.
• Strong customer service, relationships, sales and management skills.
• Ability to lead a group and handle complex client issues.
• Excellent verbal and written communication skills.
• On-site work at El Segundo branch.

Responsibilities

• Directs daily branch operations, service standards, and sales.
• Leads and coaches staff; hires, trains, and evaluates.
• Drives sales by leading referrals and product sales.
• Resolves complex client inquiries and service issues.
• Oversees compliance, policies, safety, and audits readiness.
• Manages financial controls, approvals, and risk investigations.
• Collaborates with partners to meet sales/service objectives.
• Performs other duties as assigned.

Skills

Customer service

Sales

Management

Communication skills

Education

High school diploma

Tools

MS Office

Job description

Branch Service Manager- El Segundo, CA (

Job Number:

1. hours per week: 40

Description

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are seeking a Branch Service Manager to join California Bank & Trust in El Segundo, CA. The Branch Service Manager plays a key role in directing daily branch operations, service standards, and sales functions while coaching staff to achieve strategic branch goals.

Responsibilities:

• Directs daily branch operations, service standards, and sales functions to achieve strategic branch goals in coordination with leadership.
• Leads, coaches, and mentors branch staff while managing key personnel actions including hiring, training, and performance evaluations.
• Drives sales performance by providing leadership, training, and personal contribution toward the referral and sale of bank products and services.
• Resolves complex client complaints, inquiries, and service issues to ensure an exceptional customer experience.
• Oversees operational compliance, adhering to bank policies, legal regulations, safety protocols, and security procedures while preparing the branch for audits.
• Manages financial controls and risk by executing transaction approvals, overrides, and conducting investigations into operational issues or potential fraud.
• Collaborates with key business partners to achieve sales and service objectives while maintaining the operational integrity of the branch.
• Other duties as assigned.

Qualifications:

• Requires a high school diploma and 6 years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
• Advanced knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Experienced in handling complex client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Ability to work on-site at the assigned branch or business center office.

Benefits:

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product.

This position is eligible to earn a base salary in the range of $82,800 – $108,675 annually depending on job-related factors such as level of experience.

This position requires Federal Registration with the National Mortgage Licensing System (NMLS), in accordance with the SAFE Act.

Work Locations

California-El Segundo-CA – El Segundo Branch
Retail Banking Ast BM&CM

ABOUT OUR COMPANY

Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.
The company is a national leader in Small Business Administration lending and public finance advisory services, and is a consistent top recipient of Greenwich Excellence awards in banking. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.

Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our Web site to apply for employment, please contact us at [phone], Mon.-Fri. between 9 a.m. – 5 p.m. MST
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