Branch Operations Supervisor Associate - Los Angeles, CA

Zions Bancorporation; Rancho Cucamonga (CA); On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k) match

Tuition Reimbursement

Job summary

California Bank and Trust, a division of Zions Bancorporation, N.A., seeks a Branch Operations Supervisor Associate to support Los Angeles-area branches and oversee daily operations. You will lead staff, ensure service quality, and coordinate branch activities while maintaining compliance.

Requirements include 4+ years in branch banking, strong communication, and the ability to manage multiple duties from teller tasks to new accounts. Base salary range: $72,968–$81,075 per year.

Qualifications

• 4+ years of experience in branch banking including Senior Teller and intermediate level new accounts.
• Ability to lead a team and manage multiple branch responsibilities.
• Strong verbal and written communication skills.
• Working knowledge of banking regulations, products, and processes.

Responsibilities

• Open and close branches; process daily reports and approvals.
• Supervise branch staff and teller line, new accounts, and operations.
• Respond to client service concerns and complex complaints.
• Provide leadership and training to staff on bank procedures.
• Support branches in Los Angeles and surrounding areas as needed.

Skills

Branch banking experience

Team leadership

Communication skills

Regulatory knowledge

Multi-tasking

Driver's license

Job description

Branch Operations Supervisor Associate - Los Angeles, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 70 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for "Best Bank" and "Best Commercial Bank" from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for "Overall Client Satisfaction" in Small Business & Middle Market Excellence Awards.

We are looking for a Branch Operations Supervisor Associate to provide top notch customer service to our clients in Los Angeles and surrounding areas. If you are passionate about bringing full-service banking services to new and existing customers, then we are interested in speaking with you!

Essential Functions:

• Driving is an essential function of this role and as such, candidates must have a valid driver's license and good driving record.
• Supports the assigned branches throughout Los Angeles and surrounding areas by acting as a temporary Branch Service Manager.
• Responsible to open and close branch, process daily reports, and provide approvals as needed.
• Manages the day-to-day activities of the branch including performing duties on the teller line, in new accounts, and branch operations.
• Resolve and respond to client service concerns, complex client complaints, and questions.
• Provide leadership and supervision to branch staff.
• May occasionally be assigned to back-office departments.
• May also assist with special projects.
• Ensures high quality customer service goals are met.
• May train staff on proper bank procedures.
• Other duties as assigned.

Qualifications:

• MUST BE ABLE to accept assignments throughout Los Angeles and surrounding areas, ranging in duration from one day to several months.
• MUST HAVE at least 4 years of experience in branch banking, assignments as Senior Teller and intermediate level new accounts. A combination of education and experience may meet job requirements.
• Considerable working knowledge of the banking industry, processes, procedures, regulations, and products.
• Ability to function in performing multiple branch job responsibilities.
• Strong communication skills, both verbal and written
• Ability to deal effectively with people in various job capacities.
• Ability to lead a team.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $72,968 - $81,075 annually depending on job-related factors such as level of experience.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate's criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company's policy not to discriminate because of a person's relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

California Bank and Trust a division of Zions Bancorporation, N.A. Member FDIC