Branch Service Manager - Boulder, CO

Vectra Bank Colorado; Boulder (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life and Disability Insurance

401(k) plan with company match

Paid Training

Paid Time Off (PTO) and 11 paid/hol/h

Job summary

Vectra Bank Colorado is seeking a Branch Service Manager for the Boulder Canyon Branch in Boulder, CO. You will oversee branch service, sales and operations, ensuring strong customer service and achievement of branch goals.

The role emphasizes leadership, coaching, and the referral of bank products, with a focus on resolving client issues and managing staff to deliver personalized financial solutions.

Qualifications

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Knowledge of banking industry, processes, procedures, regulations and products.
• Strong customer service, relationships building, sales and management skills.
• Excellent communication skills, both verbal and written.
• Ability to lead a group and manage staff effectively.

Responsibilities

• Manage branch service, sales and operations to achieve branch goals in coordination with Branch Manager or Business Center Manager.
• Make weighted recommendations on interviewing, hiring, performance evaluations, advancement and termination of employees.
• Train, coach and mentor employees and provide leadership for sale and referral of bank products and services.
• Resolve client service issues and complex client complaints; respond to questions.
• Direct the work of managed employees and set hours if needed.
• Maintain production or sales records for supervision and performance management.

Job description

At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship-driven service to support families, businesses, and the communities we call home.

We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day-one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.

With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, we are dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless - come for a job, stay for a career.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Boulder Canyon Branch in Boulder, CO.

Essential Functions:

• Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Responsible for training, coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Responsible to resolve and respond to client service issues, complex client complaints and questions.
• Directs the work of managed employees.
• May schedule and set hours of work.
• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees.

Qualifications:

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60,000 - $70,000 annually depending on job-related factors such as level of experience and location.