Branch Security Officer - Miami Design District

Tiffany & Co.; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A luxury jewelry brand in Miami is seeking a Brand Security Officer to enhance security and customer experience at our retail location. This role involves providing exceptional service, working closely with teams to deter theft, and ensuring adherence to safety protocols. Ideal candidates should be high school graduates with prior experience in security or retail, capable of working flexible hours. Join us in delivering memorable moments to our clients and supporting sales initiatives.

Qualifications

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Authorization to work in the United States.

Responsibilities

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer to deter theft and respond to emergencies.
• Ensure security systems and procedures are adhered to through inspections.
• Act as a Tiffany ambassador to enhance sales and client relations.
• Create unique client experiences based on feedback.

Skills

Security management

Customer service

Communication skills

Retail experience

Education

High School Graduate

Tools

Basic computer skills

Job description

At Tiffany, we expect our employees to deliver the Tiffany Experience to each customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The Brand Security Officer must be able to think strategically while also being hands‑on in overseeing the day‑today execution of the agreed‑upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

Responsibilities

As a Tiffany Branch Security Officer, you will:

Security Controls and Operations

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.
• Cover both security and back of house operations and controls.

Sales

• Provide a positive Tiffany experience from beginning to end for each client.
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

Service

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and connect with store team.

Required Experience

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Authorization to work in the United States or in the country where the position is based.

Desired Experience

• Experience in a retail/security environment.
• 1‑year prior experience in a security related position.