Branch Security Officer - Copley

Tiffany & Co; Boston, Northern (MA, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Tiffany & Co in Boston is seeking a Brand Security Officer to safeguard the store and support a premium customer experience. You will collaborate with the central and local teams, uphold the Tiffany values, and ensure security and back-of-house controls are consistently executed.

The role emphasizes client interaction, brand desirability, and adherence to incident management processes while maintaining a welcoming store environment for clients.

Qualifications

• High School Graduate is required.
• Basic computer skills are required.
• Ability to work retail store hours including nights, weekends, and holidays.

Responsibilities

• Provide exceptional security and operations support to drive sales and service.
• Deter theft, report missing assets, respond to emergencies and implement Incident Management Programs procedures.
• Ensure security systems and procedures are followed with daily inspections, equipment and alarm tests.

Skills

Basic computer skills

Education

High School Graduate

Job description

Position Overview

At Tiffany, we expect our employees to deliver the Tiffany Experience to each customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The Brand Security Officer must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

Key Accountabilities:

Security Controls and Operations:

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.
• Cover both security and back of house operations and controls.

Sales:

• Provide a positive Tiffany experience from beginning to end for each client.
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

Service:

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and connect with store team.

Qualifications:

Required:

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Authorization to work in the United States or in the country where the position is based

Preferred:

• Experience in a retail/security environment.
• 1-year prior experience in a security related position.

The hiring range for this position ranges from $21.25 - $28.75 an hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.