Branch Sales & Service Specialist

First Citizens; Southern Pines (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a friendly Sales and Service Representative to process transactions and handle customer requests in the branch. You will educate customers on bank products, refer sales opportunities to partners, and strive to build quality relationships through clear communication, reliability, and teamwork.

Applicants should have at least a high school diploma or GED and at least six months in customer service, with comfort using banking tools and regulatory compliance.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service experience.
• Ability to learn banking products and technology.
• Strong communication and interpersonal skills.

Responsibilities

• Service Standards - Foster partnerships that deliver value for customers, prospects and colleagues and identify opportunities.
• Operations and Administration - Follow regulations, policies and procedures to manage risk and ensure accuracy.
• Position Specific Skills: Knowledge of financial literacy and retail banking products.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a friendly Sales and Service Representative to process transactions and handle customer requests in the branch. You will educate customers on bank products, refer sales opportunities to partners, and strive to build quality relationships through clear communication, reliability, and teamwork.

Applicants should have at least a high school diploma or GED and at least six months in customer service, with comfort using banking tools and regulatory compliance.