Branch Sales & Service Leader

Investar Bank National As; Alabama; On-site; USD 52,000 - 76,000; Full time

Job summary

Investar Bank National As is hiring a Customer Service Manager in Alexandria, Alabama. The role supports the Branch Manager in daily operations, leads staff, and drives sales across deposits and loans while ensuring top-tier customer service and regulatory compliance.

The position emphasizes coaching, performance tracking, and achievement of branch goals. The candidate will oversee staff, coordinate resources, and present to staff to reinforce service excellence, with focus on growth,

Qualifications

• High school diploma or GED required or equivalent.
• Minimum 5 years retail or related experience preferred.
• Previous supervisory experience preferred.
• Strong customer service and leadership abilities.

Responsibilities

• Assist and support Branch Manager in daily operations of a full-service branch.
• Provide leadership, training and supervision to branch personnel.
• Develop new deposit and loan business through customer relations and sales activities.
• Meet branch, region and Bank sales goals via new business and referrals.
• Conduct staff meetings and presentations on customer service.
• Ensure compliance with bank policies, procedures and regulatory requirements.

Job description

Investar Bank National As is hiring a Customer Service Manager in Alexandria, Alabama. The role supports the Branch Manager in daily operations, leads staff, and drives sales across deposits and loans while ensuring top-tier customer service and regulatory compliance.

The position emphasizes coaching, performance tracking, and achievement of branch goals. The candidate will oversee staff, coordinate resources, and present to staff to reinforce service excellence, with focus on growth,