Branch Manager - Hilltop

Seattle Credit Union; Tacoma (WA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Paid time off

Job summary

Seattle Credit Union is seeking a Branch Manager in Tacoma, WA to lead a full-service financial center. You will guide staff, manage resources, and drive member growth while ensuring exceptional service and regulatory compliance.

The role emphasizes community outreach, performance goals, risk management, and collaboration with leadership to deliver the organization’s mission in a bustling market.

Qualifications

• Demonstrated interpersonal and communication abilities in a financial services setting.
• Strategic thinking with the ability to set goals and drive results.
• Experience managing teams and delivering customer service excellence.

Responsibilities

• Builds and executes branch plans in alignment with the overall business strategy.
• Ensures branch operations meet compliance, regulatory, and expense controls.
• Leads product knowledge and sales acumen to drive branch performance.
• Manages budgets and analyzes data to support community-focused outcomes.
• Develops and coaches team members to achieve results and higher engagement.

Skills

Interpersonal skills

Communication

Strategic thinking

Problem solving

Leadership

Education

Associate degree or higher

Bachelor’s Degree

Tools

FISERV DNA

Banking software

Microsoft Office

Job description

Branch Manager - Hilltop

Seattle Credit Union Tacoma, Washington, United States

About this position

Why Join Us?

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.

JOB TITLE: Branch Manager

Department: Member Experience

FLSA Status: Exempt

About the Role:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for a Branch Manager who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias towards action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Branch Manager is an experienced sales, service, and compliance leader responsible for the successful operation of a full-service financial center and team. Responsibilities include efficient management of resources and staff, developing and attaining production goals, delivering exceptional customer service, and growing membership with a commitment to CDFI and low-income designated communities. This leader will support organizational strategies by engaging in community outreach, executing on member experience expectations, building and implementing appropriate business and risk management plans, and developing team members for optimal performance and business success. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

What you will do:

• Builds and executes branch plans in alignment with the overall business strategy.
• Ensures all branch operational imperatives are met or exceeded including but not limited to compliance, regulatory procedures, and expense controls.
• Demonstrates a high level of proficiency in setting expectations, effective delegation, organizing work and coaching toward results.
• Demonstrates an exceptional level of product knowledge and sales acumen.
• Prioritizes and manages time effectively to follow through and complete tasks within their area of responsibility.
• Regularly provides input and recommendations that advance team success.
• Advances mission and vision through internal and external audiences; actively inspires and engages their team.
• Manages the branch budget to ensure adherence and alignment with organizational priorities.
• Engages with data to identify recommendations and propose solutions that promote team, branch and community success.
• Manages all audit requests, inquiries, and solutions.
• Manage formal and informal training to contribute to the individual success of team members.
• Champions Seattle Credit Union Values as a cornerstone of our business culture.
• Accountable for employee relations and culture; seeks guidance as necessary.
• Seeks out community partnerships, follows up on community outreach opportunities and maintains relationships with key community partners.
• Manages and makes recommendations pertaining to appointment and lobby management software.
• Strong leader in loss prevention and safeguarding of member assets.
• Demonstrates a propensity toward curiosity and inclusion.
• Maintains regular and punctual attendance.
• Other duties as assigned.

What you will bring:

Basic Qualifications:

• Associate degree, or higher, in business or similar areas of study; or direct experience equivalent
• Five (5)+ years of experience in financial/banking services.
• Three (3)+ years as a people manager.
• Comprehensive knowledge of the state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act
• Exceptional interpersonal skills with the ability to inspire and motivate others
• Strategic thinker with excellent problem-solving and decision-making abilities
• Proficiency in using banking software and digital tools
• Excellent verbal and written communication skills with experience in formal business communications
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)

Preferred Qualifications:

• Bachelor’s Degree or higher in business or similar area of study.
• Two (2)+ years as a direct manager of a sales and customer service-based team
• One (1)+ year or more as a leader within a Credit Union.
• FISERV DNA proficient.
• Fluent in Spanish.
• Notary Certificate.
• ITIN Certified.
• Medallion Certified.

Working Conditions:

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members all days of the week except Sunday and limited hours on Saturday.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this role is:
74,000 - 111,000 USD per year(US SCU Above National)

Salary Information