Retail Branch Receptionist

Peoples Bank; Marietta (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Student loan & tuition assistance

Paid vacation and holidays

Job summary

Peoples Bank seeks a Retail Branch Receptionist to manage front desk operations and provide administrative support at our Marietta, OH branch. You will be the first point of contact for clients, answer calls, distribute messages, process mail, and assist with various office tasks while upholding branch standards and security protocols.

The ideal candidate demonstrates strong organization, quick decision-making, and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal skills and ability to communicate with customers and internal associates.
• Organizational skills and ability to prioritize tasks.
• Strong attention to detail.
• Strong typing/PC skills including email, MS Word and Excel.
• Strong teamwork mentality and team performance.

Responsibilities

• Serve as the initial point of contact for clients and visitors, creating a welcoming and professional environment.
• Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times.
• Implement and manage visitor check-in and check-out procedures, maintaining accurate records for security and tracking purposes.
• Coordinate arrangements for all external visitor arrivals, including scheduling, logistics, and necessary security protocols.
• Assist with operational and other various tasks as warranted.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently complete required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.Demonstrating a proactive approach and a commitment to successful completion.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Typing/PC skills

Teamwork

Customer communication

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Branch Receptionist

Regular Full Time Administrative Asst Marietta OH - Putnam, Marietta, OH, US

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland.We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek’s America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position requires a highly organized and efficient individual to manage the front desk operations and provide administrative support. Responsibilities include being the first point of contact for customers, fielding calls, distributing messages, processing mail, resolving inquiries, and assisting with various office-related needs. The ideal candidate will possess strong organizational skills, a proven ability to make quick and effective decisions, and a commitment to established administrative protocols.

Job Duties:

• Serve as the initial point of contact for clients and visitors, creating a welcoming and professional environment.
• Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times.
• Implement and manage visitor check-in and check-out procedures, maintaining accurate records for security and tracking purposes.
• Coordinate arrangements for all external visitor arrivals, including scheduling, logistics, and necessary security protocols.
• Assist with operational and other various tasks as warranted.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently complete required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.Demonstrating a proactive approach and a commitment to successful completion.

Education, Job Skills and Qualifications:

• High school diploma or equivalent work experience.
• Excellent interpersonal skills and ability to communicate with customers and internal associates.
• Organizational skills and ability to prioritize tasks.
• Strong attention to detail.
• Strong typing/PC skills including email, MS Word and Excel.
• Strong teamwork mentality and team performance.

Basic Qualifications:

• High school diploma or equivalent work experience

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact [e-mail] to ask for an accommodation, alternative application