Branch Production Manager

UMortgage; United States; Remote; USD 60,000 - 69,000; Full time

Job summary

A leading company in the mortgage industry is seeking a Branch Production Manager to oversee loan pipeline operations. In this role, you will manage communication between multiple departments, ensuring compliance and efficiency throughout the loan process. Candidates should possess strong leadership skills and experience in pipeline management. This is a remote position offering a competitive base salary plus bonuses.

Qualifications

• Experience in loan pipeline management and compliance is preferred.
• Strong communication skills necessary for client and realtor interactions.
• Proven leadership and problem-solving abilities.

Responsibilities

• Manage the loan pipeline from setup through to closing and funding.
• Ensure compliance and efficiency while facilitating communication.
• Lead team meetings and identify areas for process improvement.

Skills

Pipeline Management

Client Communication

Leadership

Problem Solving

Tools

ARIVE

Job description

Branch Production Manager (Remote)
Department: Sales
Compensation: $60,000 base salary + per-file bonus

The UVA Branch Production Manager is responsible for overseeing the entire loan pipeline from the moment a loan entersLoan Setupstatus through toClosing and Funding. This role ensures pipeline efficiency, compliance, proactive client and agent communication, and on-time closings. This individual will act as the primary liaison between the processing, underwriting, and closing departments while maintaining a high level of service to borrowers and referral partners.

Key Responsibilities:

Pipeline Management

• Own the pipeline from Loan Setup to Closing.
• Track, manage, and prioritize all active loan files to ensure milestones are met on time.
• Review files for completeness and proactively resolve documentation or processing issues.
• Conduct daily pipeline reviews with loan processors and underwriters as needed.
• Anticipate and resolve potential bottlenecks in the pipeline before they delay closing.

Client & Realtor Communication

• Serve as the main point of contact for borrowers and real estate agents once the loan moves into Loan Setup.
• Provide proactive status updates at key milestones (disclosures out, appraisal in, clear to close, etc.).
• Manage expectations, troubleshoot concerns, and maintain a positive client and agent experience.
• Implement consistent communication systems (email/text templates, weekly update calls).

Team Leadership & Coordination

• Act as the operations liaison between loan officers, processors, underwriters, and closers.
• Lead weekly pipeline meetings with the team to track progress and reallocate resources if needed.
• Identify training needs, process gaps, or system inefficiencies and work with leadership to implement improvements.

Quality Control & Compliance

• Verify that files are submitted cleanly with all necessary documentation to minimize underwriting conditions.
• Monitor file quality and ensure adherence to company, investor, and regulatory guidelines.
• Oversee pre-closing audits and assist in clearing any post-closing issues.

Technology & Reporting

• Utilize ARIVE to manage pipeline and communication workflows.
• Generate weekly reports on file status, cycle times, fallouts, and any other issues.
• Maintain accurate data and notes in ARIVE for compliance and accountability.