Branch Personal Banker: Grow Relationships & Elevate CX

PNC Bank NA; Glen Ellyn (IL); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

medical/prescription drug coverage (HS

employee and spouse/child life

short and long-term disability

401(k) with PNC match

Job summary

PNC's Glen Ellyn, IL branch is seeking a Personal Banker to acquire and deepen the customer base while delivering exceptional service. You will engage customers to promote PNC solutions, drive revenue, and grow loyalty through proactive conversations and partnerships with ecosystem allies.

Based in-office in Glen Ellyn, you will support daily branch operations, educate customers on digital tools, and manage risk in line with policy. A detailed benefits package accompanies this role.

Qualifications

• Associates or equivalent degree required, plus related experience or product knowledge.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC's Glen Ellyn, IL branch is seeking a Personal Banker to acquire and deepen the customer base while delivering exceptional service. You will engage customers to promote PNC solutions, drive revenue, and grow loyalty through proactive conversations and partnerships with ecosystem allies.

Based in-office in Glen Ellyn, you will support daily branch operations, educate customers on digital tools, and manage risk in line with policy. A detailed benefits package accompanies this role.