Branch People Leader: Inspire Teams, Elevate Experience

orsa credit union; Plymouth (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Flexible work options

Community involvement

Job summary

orsa credit union in Michigan seeks a Branch People Leader who will elevate member experiences and empower the team. This role transforms the branch into a trusted relationship hub, guiding with empathy and purpose to deliver outstanding service in every interaction.

You’ll coach and mentor staff, set performance standards, champion community connections, and ensure security and regulatory compliance. The position starts at $65,500 annually, with potential increases for relevant experience and

Qualifications

• 4-6 years’ experience in retail/member experience.
• 1 year of leadership experience.
• Proficiency using Excel and Word.
• 3 years of leadership experience.

Responsibilities

• Lead, coach, and inspire the branch team.
• Foster a culture of excellence in branch interactions.
• Drive community connection and partnerships.
• Ensure trust, security, and regulatory compliance.
• Empower the branch to meet business and experience goals.
• Champion employee experience with empathy and vision.

Skills

Leadership

Mentoring

Customer experience

Education

High school diploma

Tools

Excel

Word

Job description

orsa credit union in Michigan seeks a Branch People Leader who will elevate member experiences and empower the team. This role transforms the branch into a trusted relationship hub, guiding with empathy and purpose to deliver outstanding service in every interaction.

You’ll coach and mentor staff, set performance standards, champion community connections, and ensure security and regulatory compliance. The position starts at $65,500 annually, with potential increases for relevant experience and