Branch Operations Support Specialist

Industrial Supply Corporation; Salt Lake City (UT); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Industrial Supply Corporation in Salt Lake City seeks a Branch Operations Support Specialist to strengthen daily operations and customer service. You will visit branches, assist with processes, train staff, review KPI reports, and help implement improvement plans.

Regular travel to Elko, Rock Springs, Gillette, Las Vegas, Chandler, Amarillo, Spanish Fork, and Ogden is required. Able to balance field visits with reporting and coordination with branch supervisors and territory managers; you will

Qualifications

• Practical experience in branch operations, warehousing, inventory management, or related support.
• Basic working knowledge of lean practices and quality procedures; willingness to learn company methods.
• Computer skills including Excel, email, and standard reports; ability to learn ERP and warehouse systems.
• Ability to read operational reports, recognize discrepancies, document findings, and follow an action plan.
• Clear communication and interpersonal skills to work with branch employees, supervisors, territory managers, and sales leaders.
• Ability to organize work, manage travel, and follow through with limited supervision.
• Willingness to travel regularly, including overnight stays for out-of-state branches.

Responsabilités

• Visit assigned branches for multiple days per visit to observe processes and assist with improvement activities.
• Review KPI reports with supervisors and managers to identify gaps and investigate issues.
• Help implement approved action plans with tasks and deadlines; track progress.
• Support receiving, putaway, inventory control, cycle counts, picking, packing, and shipping procedures.
• Apply lean methods (5S, visual management, standard work) to keep operations organized.
• Document errors and corrective actions as part of quality procedures.
• Provide practical training and coaching on processes and system use.

Connaissances

Branch operations

Inventory management

Lean practices

ERP systems

Data & reporting

Training & coaching

Clear communication

Travel readiness

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Excel

ERP systems

Warehouse mgmt software

Standard reporting tools

Description du poste

Job Summary

The Branch Operations Support Specialist provides hands-on assistance to branch supervisors and territory managers to strengthen daily operations and customer service. Based in Salt Lake City, this person visits assigned branches, helps employees follow established processes, supports training, reviews operational reports, and assists with approved improvement plans. The specialist tracks progress and communicates issues, while the branch supervisor and territory manager retain responsibility for branch performance.

Branch Coverage

Elko, NV; Rock Springs, WY; Gillette, WY; Las Vegas, NV; Chandler, AZ; Amarillo, TX; Spanish Fork, UT; and Ogden, UT.

Travel

Regular branch travel, with overnight stays required only for branches outside Utah. Each branch visit includes at least three full working days on site. A planned branch rotation and visit frequency are coordinated with local leadership, consisting of the branch supervisor and territory manager, based on branch needs. Away from home work is anticipated at about 50%.

Duties and Responsibilities

• Visit assigned branches for at least three full working days per visit to work alongside employees, observe daily processes, and assist with assigned improvement activities.
• Review standard KPI reports with the branch supervisor and territory manager, flag performance gaps, and help investigate recurring issues.
• Help implement approved action plans with assigned tasks, deadlines, and follow-up; escal
• Support established receiving, putaway, inventory control, cycle counting, picking, packing, shipping, and replenishment procedures.
• Use established lean practices, including 5S, visual management, and standard work, to help teams maintain organized and consistent operations.
• Follow company quality procedures, document errors and recurring problems, and assist with approvedcorrective actions.
• Provide practical employee training and coaching on established processes, system use, and daily work routines.
• Coordinate primarily with branch supervisors and territory managers to support customer commitments; provide updates to sales vice presidents as needed.
• Work with the Salt Lake City distribution team and support functions to help resolve inventory, delivery, and system issues.
• Prepare a brief report after each visit covering completed activities, KPI observations, open issues, and
  follow-up commitments; track assigned actions between visits.
• Follow safe work practices and contribute to a positive, respectful, and customer-oriented workplace.

Performance Measures

Success is measured by effective employee training, completion of assigned improvement activities, accurate
reporting, consistent follow-up, and contribution to branch KPI improvements. The branch supervisor and
territory manager set branch targets and remain accountable for overall results.

• Timely completion of assigned action items and branch visit reports.
• Employee understanding and consistent use of established processes.
• Accurate tracking and prompt escalation of operational issues.
• Contribution to inventory accuracy, order accuracy, on-time delivery, productivity, and customer service
  improvements.

Required Qualifications

• Practical experience in branch operations, warehousing, inventory management, distribution, or a related
  support role.
• Basic working knowledge of lean practices and quality procedures, with willingness to learn company
  methods and systems.
• Computer skills including Excel, email, and standard reports, with the ability to learn ERP and
  warehouse systems.
• Ability to read operational reports, recognize discrepancies, document findings, and follow an action
  plan.
• Clear communication and interpersonal skills to work with branch employees, branch supervisors,
  territory managers, and sales vice presidents.
• Ability to organize assigned work, manage a travel schedule, and follow through with limited
  supervision.
• Willingness and ability to travel regularly, including overnight stays for out-of-state branches, and meet
  the minimum three-day on-site requirement for each visit.

Personal Attributes

• Energetic and positive, with a willingness to help with daily branch work.
• Approachable, respectful, and able to get along with people with different personalities and work styles.
• Customer-oriented and attentive to how daily operations affect service.
• Patient when training others, receptive to feedback, and comfortable asking for help.
• Reliable, adaptable, and committed to completing assigned work.

Preferred Qualifications

Two to four years of relevant operational experience, preferably in industrial supply or MRO distribution.

Experience training coworkers, supporting cycle counts, or participating in lean or quality improvement
activities is helpful. Company-specific process and system training will be provided.