Branch Operations Supervisor: Warehouse & Delivery

MTI Distributing, Inc.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

401(k)

Job summary

MTI Distributing, Inc. is seeking a Branch Operations Supervisor to oversee daily branch activities including warehouse, delivery coordination, customer service, and order processing, with a focus on preowned equipment management.

You will collaborate with Sales, Service, Parts and Operations to improve efficiency, ensure accurate orders, and deliver an exceptional customer experience in a fast-paced onsite environment.

Qualifications

• High school diploma or equivalent required; associate degree or technical training preferred.
• Minimum 5 years of experience in customer service, warehouse operations, logistics, distribution, dealership operations, or a related field.
• Forklift experience required.
• Experience with shipping/receiving, dispatching, inventory management, and ERP or dealership management systems preferred.
• Primarily onsite role (Monday–Friday)
• Regular interaction with customers, sales personnel, service technicians, warehouse staff, vendors, and transportation providers.

Responsibilities

• Coordinate and manage equipment deliveries, pickups, and transportation schedules while serving as the main customer contact for delivery updates.
• Oversee warehouse operations, including shipping, receiving, inventory management, order fulfillment, and workplace safety.
• Provide exceptional customer service by assisting walk-in customers, processing orders, and coordinating customer pickups.
• Manage order processing, invoicing, parts returns, and documentation while ensuring order accuracy and timely execution.
• Prepare equipment for delivery, perform quality inspections, and ensure customer expectations are met.
• Administer preowned equipment inventory, including inspections, documentation, lease returns, tracking, and resale preparation.
• Collaborate with Sales, Service, Parts, and Operations teams to support efficient branch operations.
• Drive process improvements by documenting workflows, enhancing operational efficiency, and supporting continuous improvement initiatives.

Skills

Customer service

Warehouse operations

Logistics

Dealership operations

Prioritization skills

Education

High school diploma or equivalent

Associate degree or technical training

Tools

Forklift operation

ERP systems

Dealership management systems

Job description

MTI Distributing, Inc. is seeking a Branch Operations Supervisor to oversee daily branch activities including warehouse, delivery coordination, customer service, and order processing, with a focus on preowned equipment management.

You will collaborate with Sales, Service, Parts and Operations to improve efficiency, ensure accurate orders, and deliver an exceptional customer experience in a fast-paced onsite environment.