Branch Relationship Banker (Personal Banker) – Palmdale, CA

California Bank & Trust; Palmdale (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance –1st

Life and Disability Insurance

401(k) with company match

Paid Time Off and holidays

Tuition Reimbursement

Job summary

California Bank & Trust is seeking a Branch Relationship Banker (Personal Banker) in Palmdale, CA. You will deliver exceptional, full-service banking with a focus on building meaningful client relationships and providing personalized financial solutions.

The role requires strong customer service, sales skills, and knowledge of retail banking products. Typical schedule is Monday–Friday, 8:30am–5:30pm, with benefits and base salary in the $23–$27 hourly range.

Qualifications

• High school diploma or equivalent and 1+ years in sales, teller, new accounts or loan processing or related experience.
• Previous experience in financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.

Responsibilities

• Delivers a full-service banking experience with emphasis on relationship-building, sales and personalized service.
• Plans and hosts community events to strengthen local relationships.
• Opens new accounts and supports consumer lending needs.
• Addresses client concerns directly or connects clients with internal partners.
• Recommends bank products and services based on client needs.
• Maintains lasting client relationships with follow-ups and high-quality service.
• May process cash transactions, open/maintain accounts, and originate/close loans.
• Supports daily branch operations and customer service tasks as needed.
• May be reassigned to an alternate location within 30 miles as needed.
• Other duties as assigned.

Skills

Sales focus

Customer service

Interpersonal skills

Communication skills

Relationship building

Time management

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experience, background, and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized, and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are looking for a Branch Relationship Banker (Personal Banker) to provide top notch customer service to our clients and customers at our Palmdale, CA branch. If you are passionate about building meaningful client connections, providing personalized financial solutions, and bringing full-service banking to life within the community, we’d love to connect with you.

Essential Functions

• Delivers an exceptional, full-service banking experience to new and existing clients, with a strong focus on relationship-building, sales, and personalized service
• Brings the branch to life by planning and hosting engaging events and community outreach activities that strengthen local relationships
• Opens new accounts, supports consumer lending needs, and proactively assists clients with a variety of financial services and solutions
• Acts as a trusted problem-solver by addressing client concerns directly or connecting clients with the right internal partners for additional support
• Identifies opportunities to deepen relationships by recommending relevant bank products and services, including commercial offerings, based on client needs
• Build lasting connections by actively following up with clients and ensuring a consistent, high-quality experience
• May process cash transactions, open and maintain accounts, and originate and close consumer or small business loans
• Supports daily branch operations, including transaction processing and additional customer service responsibilities as needed
• You may be reassigned to an alternate location depending on business needs within a reasonable distance (30 miles of branch location) and given proper notice
• Other duties as assigned

Qualifications

• High school diploma or equivalent and 1+ years’ experience in sales, teller, new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications
• Previous experience in a financial sales representative-oriented role preferred
• Working knowledge of mathematical calculations and standard banking products, services, and transactions
• Solid knowledge of all retail products and services
• Basic knowledge of consumer lending applications
• Proven customer service, interpersonal and communication skills, both verbal and written
• Effective selling, cross-selling and referral skills
• Solid mathematical, problem-solving, and negotiation skills
• Solid interpersonal & relationship building skills
• Strong attention to detail and time management
• Proficient in basic computer skills

Schedule

Monday – Friday, 8:30am – 5:30pm

Benefits

• Medical, Dental, and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health support, including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $23 - $27 hourly depending on job-related factors such as level of experience.