Branch Operations Supervisor

Indie Campers; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Free road trips throughout Europe

Continuous training and coaching

Career opportunities

Job summary

Indie Campers in Salt Lake City is looking for passionate travel enthusiasts to join our team. In this role, you will provide exceptional guest service while ensuring the maintenance and operation of our fleet of campervans.

As the face of the company, you will handle reservations, welcome guests, and manage their check-ins and check-outs. Ideal candidates should have experience in hospitality or customer service and be fluent in English. We offer a competitive package with training opportunities.

Qualifications

• Experience in hospitality, rent-a-car, or customer service is preferred.
• Must be fluent in English.
• Eligibility to work in the US with a valid driver's license.

Responsibilities

• Handle reservations, welcome guests, and manage check-ins and check-outs.
• Prepare and clean the campervans.
• Monitor and maintain campervan conditions.
• Process payments and manage complaints.
• Train and supervise team members.

Skills

Customer service experience

Fluency in English

Organizational skills

Problem-solving skills

Job description

We’re a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe’s largest campervan rental company. With a fleet of 1.000+ vehicles, Indie Campers currently operates over 40 locations across Europe. We’ve been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what — we’re hiring!

Job Description

We’re looking travel enthusiasts with a passion for guest service for our depot in Salt Lake City. You’ll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.

What you’ll do:

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
• Preparing and cleaning our campervans
• Maintaining our campervans in top condition and monitor maintenance and repairing needs
• Registering guests, monitoring stock and processing payments
• Handling complaints and troubleshooting emergencies
• Assisting in reselling campervans, preparing and showing them to prospective buyers.
• Training, supervising and coaching your team.
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition

Who you are:

• You have work experience in Hospitality, Rent-a-Car or Customer Service environments
• You’re fluent in English (mandatory)
• You’re eligible to work in the US, have a valid driver's license and feel confident enough to drive a campervan (mandatory)
• You’re available for flexible working hours (mandatory).
• You’re a responsible person who takes their work seriously and can be relied upon.
• You’re well-organized and you’re good at solving problems.

What we offer:

• Being part of a young, fast-growing and innovative company where you make a difference
• A role where you will provide guests a more personal, alternative holiday experience
• Continuous training and coaching to develop the skills that matter to you
• Competitive package including performance bonus and book free roadtrips Europewide (subject to availability)
• International mobility and career opportunities

Jump on board and apply now!

Additional Information

All your information will be kept confidential according to EEO guidelines.

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