Senior Rental Agent

Indie Campers; Miami (FL); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

11 days PTO per year

Job summary

Indie Campers in Miami is seeking a Senior Rental Agent to lead on-site rental operations, ensure seamless service, and deliver a consistent customer journey within a small depot. You will manage daily workflows, coordinate the team, and drive fleet readiness while reporting to the District Manager.

The role is hands-on (70-80%), with responsibilities spanning check-ins, vehicle checks, KPI tracking, and cost control. A driving license is required and weekends/peak periods may apply.

Qualifications

• 2-4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability, with ability to step into daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Driving license required.

Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tires);
• Promptly escalation complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;
• Clean and prepare campervans before all check-ins.

Skills

Customer service

Operations

Multitasking

Team coordination

Job description

About us

Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.

The Role

The Senior Rental Agent plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the Senior Rental Agent drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.

The Senior Rental Agent oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70-80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Senior Rental Agent reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.

Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tires);
• Promptly escalation complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;
• Clean and prepare campervans before all check-ins.

Practical Requirements

• Able to lift or move light-to-moderate items (10-15 kg) and able to stand, walk, and move across the depot for long periods;
• Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10-15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands‑on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License required;

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
• A base pay of $22.50 per hour + commissions and bonuses
• 11 days of PTO per year
• Medical benefits

Are you ready to Go Indie?