Branch Operations Supervisor

Indie Campers; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Free roadtrips Europewide

Continuous training and coaching

Job summary

Indie Campers in Phoenix is hiring travel enthusiasts for a customer service role that involves handling reservations and maintaining our fleet of campervans. You'll be the face of our company, ensuring an outstanding level of service while overseeing all depot operations.

Ideal candidates have experience in hospitality or customer service, are fluent in English, and are available for flexible hours. We offer a competitive package, including a performance bonus and opportunities for career development.

Qualifications

• Experience in hospitality, rent-a-car, or customer service environments.
• Eligibility to work in the US and a valid driver's license.
• Availability for flexible working hours.

Responsibilities

• Handle incoming reservations and check-ins.
• Prepare and clean campervans.
• Maintain the fleet in top condition.
• Handle complaints and troubleshoot emergencies.
• Train and supervise team members.

Skills

Customer service experience

Fluent in English

Organizational skills

Problem-solving skills

Job description

Job Description

We’re looking travel enthusiasts with a passion for guest service for our depot in Phoenix. You’ll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.

What you’ll do:

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
• Preparing and cleaning our campervans
• Maintaining our campervans in top condition and monitoring maintenance and repair needs
• Registering guests, monitoring stock and processing payments
• Handling complaints and troubleshooting emergencies
• Assisting in reselling campervans, preparing and showing them to prospective buyers.
• Training, supervising and coaching your team.
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition

Who you are:

• You have work experience in Hospitality, Rent-a-Car or Customer Service environments
• You’re fluent in English (mandatory)
• You’re eligible to work in the US, have a valid driver's license and feel confident enough to drive a campervan (mandatory)
• You’re available for flexible working hours (mandatory).
• You’re a responsible person who takes their work seriously and can be relied on.
• You’re well-organized and you’re good at solving problems.

What we offer:

• Being part of a young, fast-growing and innovative company where you make a difference
• A role where you will provide guests a more personal, alternative holiday experience
• Continuous training and coaching to develop the skills that matter to you
• Competitive package including performance bonus and book free roadtrips Europewide (subject to availability)
• International mobility and career opportunities

Jump on board and apply now!

Additional Information

All your information will be kept confidential according to EEO guidelines.