Branch Operations Supervisor

Greater Texas Credit Union; Austin (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Rotating Saturdays and Sundays off

Medical, Dental, Vision, Life, and AD&

AD&D Insurance

401k plan with up to 7% employer match

Tuition reimbursement for continued ed

Paid vacation and sick time accruals

Several paid holidays

Paid volunteer time

Job summary

Greater Texas Credit Union is seeking a Branch Operations Supervisor to lead daily branch operations and mentor Branch Associates and Tellers. You will partner with the Branch Manager to hire, coach, and engage the team, while upholding our mission, values, and member focus.

You will manage scheduling, coaching, and workflows, ensuring smooth daily operations and top-tier member experiences. A passion for people and process improvement is essential.

Qualifications

• 2+ years of credit union or banking experience in a branch operations role.
• High School Diploma or equivalent.
• Strong leadership and coaching abilities.

Responsibilities

• Oversee daily branch operations and lead Branch Associates and Tellers to achieve branch goals.
• Collaborate with Branch Manager to attract, hire, coach, and engage team members.
• Serve as a culture agent, reinforcing our mission, vision, and core values.
• Coordinate scheduling, time-off requests, performance coaching, and daily workflow.
• Assist team members in resolving complex member issues.

Skills

Servant Leadership

Relationship Building

Coaching & Upskilling

Exceptional Verbal & Written

Complex Problem Solving

Education

High School Diploma or equivalent

Job description

• Location 12319 N Mopac Expy Building A,Austin, TX, 78758,United States
• Job Category Operations
• Employee Type Exempt
• Required Degree High school
• Manage Others Yes

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

• Relationships matter. We get to know our members and walk with them through life’s milestones.
• Community comes first. Giving back and making a difference is part of our DNA.
• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

Are you ready to lead a team to operational excellence while supporting growth and success? We’re seeking a Branch Operations Supervisor who thrives on coaching, mentoring, and driving high-performing branch operations. In this role, you’ll help shape a culture of excellence, ensure smooth daily operations, and deliver top-tier experiences for both members and team members.

What’s in it for you?!

• E-learning and virtual training guided by our Learning & Development team.
• Ongoing coaching and mentorship to help you grow into the next phase of your career.

Full Benefits Package

• Rotating Saturdays and Sundays off for a healthy work-life balance.
• Medical, Dental, Vision, Life, and AD&D Insurance.
• Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
• 16 hours of paid volunteer time annually.
• Paid vacation and sick time accruals, plus several paid holidays.
• 401k plan with up to 7% employer match.
• Tuition reimbursement for continued education and personal growth.

Member-Centric Focus

• Create meaningful experiences and solutions tailored to member needs.
• Be part of a team that positively impacts members’ financial well-being.

Fun, Engaging Workplace

• Inclusive culture with team building opportunities, potlucks, and endless coffee.

The Basics of a Branch Operations Supervisor:

• Status: Full-Time, Exempt Role
• Schedule: Monday–Friday, 8:00 AM–5:30 PM, with rotating Saturdays 8:30 AM–1:30 PM
• Flexibility: Required for business needs, events, and occasional extended hours

What You’ll Do As A Branch Operations Supervisor:

In partnership with Branch Operations leadership, you will oversee daily branch operations and lead Branch Associates and Tellers to achieve branch goals.

• Collaborate with the Branch Manager to attract, hire, coach, and engage team members.
• Serve as a culture agent, reinforcing our mission, vision, and core values.
• Partner with team members to support career path development.
• Manage scheduling, time-off requests, performance coaching, and daily workflow.
• Stay actively engaged with the team to maintain a pulse on branch activities.

Branch Operations Leadership:

• Support Branch Manager in achieving branch goals.
• Be a subject matter expert in branch operations with emphasis on fraud and loss mitigation.
• Conduct periodic audits of safety deposit boxes and spot audits of transactions.
• Recommend process improvements to streamline operations and reduce costs.
• Assist team members in resolving complex member issues.
• Coordinate volunteer events to expand Credit Union reach.
• Act as Branch Manager in their absence.

Other Duties:

• Comply with Bank Secrecy Act (BSA), Anti-Money Laundering, and Member Due Diligence Procedures.
• Complete compliance and career development training as assigned.
• Act as a Notary Public and provide Medallion Signature Guarantee services when needed.
• Lead and delegate special projects as assigned.
• Perform other duties as assigned.

Requirements

Must Haves as a Branch Operations Supervisor:

• Skills: Servant Leadership, Relationship Building, Exceptional Verbal & Written Communication, Complex Problem Solving, Coaching & Upskilling.
• Experience: 2+ years of credit union or banking experience in a branch operations role.
• Education: High School Diploma or equivalent.

Nice to Haves as a Branch Operations Supervisor:

Summary

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.