Branch Operations Specialist: Streamline Fulfillment

Rio Grande Co.; Fort Collins (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) Plan with employer matching and

Paid time off

Medical/dental/vision options

Life insurance

Disability coverage

Training and development

Job summary

Rio Grande Co. is seeking a Branch Operations Coordinator in Fort Collins, CO to support daily branch operations, including customer service, shipping and receiving, and inventory control.

This hands-on role coordinates workflow with the Divisional Operations Manager and ensures accuracy, safety, and efficiency in all tasks. The position is nonexempt, hourly, and eligible for overtime under state and federal laws.

Qualifications

• Three years of hands-on warehouse, yard, branch, operations, customer service, or building materials experience preferred.
• Strong customer service skills and ability to communicate professionally with customers, employees, vendors, drivers, and management.
• Working knowledge of shipping, receiving, inventory, showroom, yard, and branch operations.
• Ability to coordinate daily workflow, prioritize operational needs, monitor process accuracy, and elevate concerns appropriately.
• Strong written, verbal, and organizational skills.
• Proficiency with Microsoft Office, CRM systems, inventory systems, and other branch-related software.
• Working knowledge of OSHA safety practices and ability to follow and reinforce company safety policies.

Responsibilities

• Provide professional, responsive customer service to current and prospective customers.
• Support timely and accurate communication regarding orders, deliveries, product availability, and service needs.
• Help resolve routine customer questions or concerns and elevate complex matters when appropriate.
• Maintain positive, professional relationships with customers, vendors, drivers, employees, and other business contacts.
• Support a clean, organized, and professional branch environment.
• Coordinate daily shipping and receiving processes to support accurate, efficient, and timely order fulfillment.
• Pick, stage, inspect, receive, load, unload, and document materials in accordance with company procedures.
• Ensure inbound shipments are checked for accuracy and entered in the company systems as required.
• Help ensure outbound orders are properly prepared, staged, and loaded for customer pickup or delivery.
• Coordinate with transportation, logistics, warehouse, yard, and other departments as needed.
• Safely load and unload trucks manually, by forklift, or with other material-handling equipment.
• Coordinate daily branch workflow, operational priorities, and order fulfillment needs in partnership with the Divisional Operations Manager.
• Monitor branch processes and communicate issues related to customer service, shipping, receiving, inventory, facility needs, equipment, or safety.
• Help ensure orders are picked, staged, loaded, received, and documented accurately and efficiently.
• Identify routine operational issues and elevate employee relations, performance, scheduling, safety, or policy concerns to the Divisional Operations Manager or Human Resources.
• Support facility and equipment maintenance by identifying maintenance needs and reporting safety or operational concerns.
• Reinforce company safety procedures, OSHA requirements, and safe equipment operating practices.
• Communicate professionally with customers, vendors, drivers, employees, and management regarding branch operational needs.
• Represent the company professionally within the community and at customer or industry events, as appropriate.
• Perform other duties as assigned to meet business needs.

Skills

Customer service

Communication

Operational coordination

Forklift operation

Safety compliance

Driver's license

Forklift certification

Tools

Microsoft Office

CRM systems

Inventory systems

Job description

Rio Grande Co. is seeking a Branch Operations Coordinator in Fort Collins, CO to support daily branch operations, including customer service, shipping and receiving, and inventory control.

This hands-on role coordinates workflow with the Divisional Operations Manager and ensures accuracy, safety, and efficiency in all tasks. The position is nonexempt, hourly, and eligible for overtime under state and federal laws.