Branch Operations Specialist - Counter & Warehouse

Motion & Flow Control Products, Inc.; Santa Ana (CA); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Motion & Flow Control Products, Inc. in Santa Ana, CA is seeking a Branch Operations Associate to deliver counter and phone service while performing warehouse and light production tasks.

You will process orders, manage stock, build hose assemblies, and prepare products for customer pickup or shipment in a fast-paced distribution environment. Epicor Prophet 21 experience is a plus; forklift may be required.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add, subtract, multiply, divide).
• Forklift certification (or ability to become certified) preferred.

Responsibilities

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.

Skills

Customer service

Communication

Organizational skills

Basic math

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Epicor Prophet 21

Job description

Motion & Flow Control Products, Inc. in Santa Ana, CA is seeking a Branch Operations Associate to deliver counter and phone service while performing warehouse and light production tasks.

You will process orders, manage stock, build hose assemblies, and prepare products for customer pickup or shipment in a fast-paced distribution environment. Epicor Prophet 21 experience is a plus; forklift may be required.