Branch Operations Pro: Counter & Warehouse

MFCP; Town of Springville (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

MFCP is seeking a Branch Operations Associate to join our Springville team. This on-site role handles counter and phone service, supports warehouse and light production tasks, processes orders, and ensures accurate stock and documentation in a fast-paced branch environment.

You will learn product knowledge, advise customers, perform order processing, and assist with packing, shipping, and deliveries. Strong communication and reliability are essential.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with solid organizational skills.
• Basic computer proficiency: Word, Excel, Outlook; Epicor Prophet 21 a plus.

Responsibilities

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints.
• Provide product knowledge and apply it to support customer needs.
• Process sales, quotes, and production orders; maintain documentation and paperwork.
• Estimate and communicate order/delivery timelines based on inventory and schedules.
• Receive, inspect, stock, and stock products in proper locations; use RF scanner as needed.
• Build hose assemblies and perform quality checks before release; assist with testing.
• Package, label, ship orders via national carriers or customer pickup; ensure accuracy.
• Support inventory control activities including cycle counts.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

Math calculations

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Epicor Prophet 21

Job description

MFCP is seeking a Branch Operations Associate to join our Springville team. This on-site role handles counter and phone service, supports warehouse and light production tasks, processes orders, and ensures accurate stock and documentation in a fast-paced branch environment.

You will learn product knowledge, advise customers, perform order processing, and assist with packing, shipping, and deliveries. Strong communication and reliability are essential.