Branch Operations & Sales Leader

Popular Bank; New York (NY); Hybrid; USD 75,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Health plan

Job summary

Popular Bank NY is seeking a Branch Supervisor to support the Branch Manager by overseeing day-to-day administrative, operational, and sales functions of the retail branch in New York City. The role emphasizes training, staffing, and ensuring a best-in-class customer experience while maintaining strict compliance with BSA/KYC and other regulations.

You will lead operations, manage resource planning, and drive sales activities while coaching staff to embody professionalism and customer-centric

Qualifications

• Bachelor's degree or equivalent experience in Retail Branch operations, business development, sales, and managing employees.
• NMLS registration; Safe Act compliant is required.

Responsibilities

• Oversee and coordinate all branch operations, resources, and staff performance.
• Train and manage teams to adhere to operational procedures and internal controls.
• Support sales activities, develop client relationships, and promote products.
• Ensure compliance with banking regulations, including BSA/KYC, and participate in audits.
• Supervise recruitment, performance reviews, and staff development.

Skills

People management

Operations management

Sales skills

Regulatory compliance

Education

Bachelor's degree

NMLS registration; Safe Act compliant

Job description

Popular Bank NY is seeking a Branch Supervisor to support the Branch Manager by overseeing day-to-day administrative, operational, and sales functions of the retail branch in New York City. The role emphasizes training, staffing, and ensuring a best-in-class customer experience while maintaining strict compliance with BSA/KYC and other regulations.

You will lead operations, manage resource planning, and drive sales activities while coaching staff to embody professionalism and customer-centric