Branch Operations officer

Dexian; Clovis (CA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Dexian is seeking an experienced banking professional for a Branch Operations Specialist/Officer role in California. The position emphasizes strong branch operations knowledge, supervisory experience and a commitment to customer service while ensuring regulatory compliance.

Key responsibilities include overseeing daily branch operations, staff scheduling, coaching and development, and maintaining audit readiness.

Qualifications

• Minimum 8 years of banking experience.
• Minimum 4 years of supervisory experience.
• Minimum 4 years of banking operations experience.
• Proficiency in MS Word, Excel, Outlook and banking systems.
• Strong leadership, communication and customer service skills.

Responsabilités

• Oversee daily branch operations in line with bank policies and regulations.
• Schedule staff coverage and support performance evaluations.
• Train, coach and develop team members for high performance.
• Maintain branch security, cash controls and audit readiness.
• Review reports, new accounts and transaction exceptions.
• Perform teller duties and open new accounts; resolve escalations.
• Support retention, relationship management and growth initiatives.
• At Officer level, drive deposit growth and participate in business development.
• Manage employee schedules, timecards and daily operational duties.

Connaissances

Leadership

Communication

Customer service

Problem-solving

Multitasking

Banking operations

Regulatory compliance

Outils

Microsoft Word

Microsoft Excel

Outlook

Banking systems

Description du poste

We are seeking an experienced banking professional for a Branch Operations Specialist or Branch Operations Officer position, depending on experience and qualifications. The ideal candidate will have strong banking operations knowledge, supervisory experience, and a commitment to delivering excellent customer service while ensuring operational efficiency and regulatory compliance.

Key Responsibilities

• Oversee daily branch operations and ensure compliance with bank policies, procedures, and applicable regulations.
• Schedule branch staff and ensure adequate coverage.
• Train, coach, and develop team members while supporting performance evaluations.
• Maintain branch security, cash controls, transaction approvals, and audit readiness.
• Review operational reports, account documentation, new account openings, and transaction exceptions.
• Perform teller duties, open new accounts, and resolve escalated customer concerns.
• Support customer retention, relationship management, and branch growth initiatives.
• For the Officer level, drive deposit growth, support business development, and participate in prospecting activities.
• Manage employee schedules, timecards, and daily operational responsibilities.

Required Qualifications

Branch Operations Officer

• Minimum 8 years of banking experience.
• Minimum 4 years of supervisory experience.
• Minimum 4 years of banking operations experience.

Additional Requirements

• Proficiency in Microsoft Word, Excel, Outlook, and banking systems.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to multitask in a fast-paced branch environment.