Branch Manager

LHH Recruitment Solutions; Detroit (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

LHH Recruitment Solutions is seeking an experienced Branch Operations Leader in Detroit to oversee daily branch activities, ensure regulatory compliance, and drive growth through relationship-building and sales initiatives.

The role requires strong leadership, coaching, and cross-selling skills, with a focus on customer service and staff development in a regulated banking environment.

Qualifications

• 7+ years of experience in Retail Banking
• 5+ years managing tellers and other banking personnel
• Branch Operations Management
• BSA / CTR Compliance Knowledge
• Outgoing, relationship-focused personality
• Leadership and coaching experience
• Consumer banking, account-opening, and lending knowledge
• Customer relationship management and cross-selling experience

Responsibilities

• Deliver outstanding customer service and build client relationships.
• Promote banking products and services to meet customer needs and branch goals.
• Open new accounts and assist with lending and credit-related applications.
• Ensure compliance with banking regulations, policies, security procedures, and audit requirements.
• Monitor cash controls, balancing procedures, and branch operations.
• Oversee teller functions, vault operations, ATM balancing, wire transfers, and account research.
• Investigate and resolve customer issues and account discrepancies.
• Train, coach, and support team members.
• Prepare operational, compliance, risk, and sales reports.
• Participate in community outreach and business development activities.

Skills

Retail Banking Experience

Teller Management

Branch Operations Management

BSA / CTR Compliance Knowledge

Relationship Building

Leadership & Coaching

Consumer Banking Knowledge

Cross-Selling Experience

Job description

Responsible for supporting daily branch operations, delivering exceptional customer service, ensuring regulatory compliance, and helping drive branch growth through relationship building and sales activities. This role provides operational leadership, supports staff development, and assists customers with a wide range of banking products and services.

Key Responsibilities

• Deliver outstanding customer service and build client relationships.
• Promote banking products and services to meet customer needs and branch goals.
• Open new accounts and assist with lending and credit-related applications.
• Ensure compliance with banking regulations, policies, security procedures, and audit requirements.
• Monitor cash controls, balancing procedures, and branch operations.
• Oversee teller functions, vault operations, ATM balancing, wire transfers, and account research.
• Investigate and resolve customer issues and account discrepancies.
• Train, coach, and support team members.
• Prepare operational, compliance, risk, and sales reports.
• Participate in community outreach and business development activities.

Preferred Qualifications

• 7+ years of experience in Retail Banking
• 5+ years managing tellers and other banking personnel
• Branch Operations Management
• BSA / CTR Compliance Knowledge
• Outgoing, relationship-focused personality
• Leadership and coaching experience
• Consumer banking, account-opening, and lending knowledge
• Customer relationship management and cross-selling experience