Branch Operations Manager Trainee

Virginia Credit Union; Roanoke (VA); Sur place; USD 56 000 - 78 000; Plein temps

Avantages offerts par ce poste

Training program

Work-life balance

Career opportunities

Résumé du poste

Virginia Credit Union in Roanoke, VA offers a six-month Branch Operations Manager Training Program designed to develop high-potential leaders for future branch leadership roles. Participants gain hands‑on experience across branch operations, member service, compliance and staff development while supporting multiple locations in their region.

Upon completion, participants transition into Branch Operations Manager roles as openings arise, with emphasis on coaching, staffing, and delivering

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience).
• Strong communication and interpersonal skills.
• Ability to lead and motivate employees across teams.
• Adaptability to multiple environments and travel within region.
• Experience in banking, financial services, or leadership roles is favorable.

Responsabilités

• Demonstrate alignment with VACU’s Strategic Plan and drive organizational success.
• Participate in a structured leadership development program focused on operations and team leadership.
• Develop coaching, performance management and decision‑making practices.
• Partner with Area Managers and HR on performance management and employee development.
• Support team development through coaching, career progression conversations, and service excellence.
• Monitor performance metrics including sales, service, productivity, and fee management.
• Ensure branch and individual goals are achieved and reviewed periodically.
• Assist with audits, risk management, and adherence to controls.

Connaissances

Leadership

Coaching

Communication

Problem-solving

Team development

Formation

Bachelor’s degree in Business

Description du poste

Job Description: Primary Function: The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU. Participants gain hands‑on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region. In partnership with Branch Managers, Area Managers, and operational leaders, participants develop the leadership capabilities required to successfully manage a branch. During the program, participants serve as a flexible leadership resource—supporting operational needs, coaching employees, assisting with staffing gaps, and enhancing the member experience—while building proficiency in core functions including cash handling, membership services, account opening, and lending support. Upon successful completion, participants will be placed into a Branch Operations Manager role as positions become available.

Key Responsibilities

• Leadership Development Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success
• Participate in a structured leadership development program focused on operational excellence and team leadership
• Develop and apply effective coaching, performance management, and decision‑making practices
• Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary
• Support team development through coaching, career progression conversations, and reinforcing a member‑first mindset
• Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management
• Ensure branch and individual goals are consistently achieved
• Regularly review member feedback and survey results to drive employee development and retention strategies
• Demonstrate sound judgment and decision‑making aligned with VACU, branch, and member interests
• Build the capability to lead teams effectively through change, growth, and operational challenges
• Branch Operations Support daily branch operations to ensure consistency, efficiency, and adherence to policies and procedures
• Assist with audits, operational controls, risk management, and security practices
• Monitor and reinforce cash handling procedures, teller operations, and balancing standards
• Member Experience & Sales Deliver exceptional, relationship-based member service through needs‑based conversations
• Support branch growth through deposit, lending, and referral activities
• Coach team members to identify member needs and recommend appropriate solutions
• Contribute to achieving production, service, and growth goals
• Team Support & Coaching Provide guidance to frontline employees to reinforce service standards and operational expectations
• Support onboarding and training of new employees
• Participate in coaching conversations and team development initiatives
• Promote a positive, collaborative, and member‑focused culture
• Organizational Other duties as assigned.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience) preferred
• 2–4 years of experience in banking, financial services, or leadership roles
• Strong understanding of branch operations, member service, and sales practices
• Proven ability to lead, coach, and motivate employees
• Excellent communication, interpersonal, and problem‑solving skills
• Ability to adapt quickly and perform effectively across multiple environments
• Ability to travel within the assigned region

Salary Range: $55,568 - $77,772

We’re proud of the opportunities, training, benefits and work‑life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience.

We thank our employees for making us a part of our community’s "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence.

In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement.

Virginia Credit Union is an Equal Opportunity Employer.