Branch Operations Manager - Puyallup, WA

Liquid Environmental Solutions; Puyallup (WA); On-site; USD 95,000 - 110,000; Full time

Job summary

Liquid Environmental Solutions seeks a Branch Operations Manager to lead daily route assignments and ensure service excellence in Puyallup, WA. You will drive DOT compliance, safety standards, and customer relations while coordinating with the Sherwood/Portland branch for coverage.

The role requires 3 years of management experience, a 4-year degree (preferred), and the ability to travel out-of-state for onboarding. Expect 95k–110k salary with a 12.5% bonus and vehicle allowance.

Qualifications

• 3 years in management and/or leadership experience.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Must be able to travel out of state for onboarding/training.

Responsibilities

• Manage daily driver route assignments using Logistics Department technology.
• Ensure service technicians meet customer needs while complying with DOT regulations.
• Monitor productivity, overtime, hours per stop, service quality and timeliness, and fleet management.
• Maintain P&L responsibilities and annual branch plan; work toward monthly revenue goals within budget.
• Lead safety programs, conduct vehicle inspections, and coordinate with fleet maintenance.

Skills

People management

Leadership

Decision making

Problem solving

Prioritization

Education

4-year degree in related field

Tools

MS Office

Job description

Branch Operations Manager - Puyallup, WA

Job Category: Services & Solutions

Requisition Number: BRANC003482

• Full-Time
• On-site

Locations

Showing 1 location

Puyallup, WA 98374, USA

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Position Overview:

The Branch Operations Manager manages daily driver route assignments while utilizing technology provided by the Logistics Department. The Manager has the responsibility to ensure the Service Technicians meet the needs of the customers while complying with DOT regulations including time worked and time driven as well as all applicable regulations.

Salary: $95,000 to $110,000 annually + 12.5% bonus + monthly cell phone plan + monthly car allowance

• Communicate openly with customers in a courteous and professional manner
• Take a proactive approach to customers, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues quickly and completely
• Meet customer expectations for on-time performance and service quality

Safety and Compliance

• Set the example for making safety the top priority
• Ensure LES safety processes and standards are adhered to and the team maintains the proper level of risk awareness
• Communicate safety expectations clearly and openly
• Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.
• Perform routine safety walkarounds and inspections
• In the event of an emergency or accident take the lead and follow company protocol for reporting and resolution. This includes initiating a root cause analysis meeting with your RVP and EHS partners.
• Assure daily vehicle inspections are performed and exceptions are resolved timely.
• Manage, direct, and lead all functions within a branch. Primary areas of accountability include: productivity, overtime management, hours per stop, service quality and timeliness, and asset and fleet management
• Monitor daily route compliance to assure routes are performed as designed
• Ensure that your service fleet is operating at a high standard. Perform vehicle Inspections on all vehicles regularly. Work closely with the fleet maintenance providers to ensure the best possible service for the vehicles and equipment (visit once or twice monthly).

* Maintain an on-hand inventory of supplies/tools and commonly needed equipment to minimize lost time due to outages while preventing overstocking. Must be familiar with standard Company practices and procedures when assigning routes or taking customer calls.

• Perform Route Observations to assure service quality and good driving behavior

People Engagement

Create an atmosphere of trust and teamwork that values the contributions of all employees and supports a high-performance culture Engage the team daily to identify issues, provide direction and feedback*

• Communicate openly and clearly
• Hire high-quality team members and train them effectively for the job
• Develop employees including conducting annual performance appraisals with Field Service Technicians and office staff

Business Performance

Responsible for the P&L and implementation of an annual yearly business plan for the branch, along with branch strategies. The Branch Operations Manager is expected to meet monthly revenue goals and stay within monthly budgeted expenses. Participate in a wide variety of special projects and compile a variety of special reports.

*MINIMUM REQUIREMENTS *

3 years in management and or leadership experience

Preferred Experience managing DOT-regulated drivers and vehicles

• 4-year degree in related field- preferred
• Demonstrated good people skills, decision-making ability, and problem-solving.
• Must have the ability to prioritize and be organized.
• Must be able to solve problems, resolve differences, and prioritize
• Able to manage multiple tasks resulting in positive solutions
• Computer skills; competent in MS Office software (Word and Excel)
• Professional appearance and demeanor
• 2/3 time will be in Puyallup and 1/3 at Sherwood OR / Portland branch
• Must be able to travel out of state for onboarding / training

Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.