Branch Operations Manager - Ownership & Growth

Groundworks Operations, LLC; Milwaukee (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus program

Training program

Professional development & Summits

Company vehicle

Fuel card

Employee ownership

Tuition Reimbursement

Paid time off

Benefits package

Work-life balance

Job summary

Groundworks Operations, LLC is seeking an Office Manager to lead daily branch operations, supervise administrative functions, and support business development and customer service. You will be the backbone ensuring accuracy in scheduling, documentation, and communications across departments.

Qualified candidates have 2–4 years of management and customer service experience; a technical degree is preferred but not required. Construction or home services exposure is a plus.

Qualifications

• Technical degree preferred but not required.
• 2-4 years of work experience in management with direct customer service
• Construction or home services experience is a plus

Responsibilities

• Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
• Supports the operation with job costing, scheduling and permitting
• Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
• Manages various office administrative staff
• Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
• Helps maintain customer service through resolution
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day. All other duties as assigned

Skills

People management

Customer service

Office administration

Communication

Education

Technical degree preferred

Job description

Groundworks Operations, LLC is seeking an Office Manager to lead daily branch operations, supervise administrative functions, and support business development and customer service. You will be the backbone ensuring accuracy in scheduling, documentation, and communications across departments.

Qualified candidates have 2–4 years of management and customer service experience; a technical degree is preferred but not required. Construction or home services exposure is a plus.