Branch Operations Manager – Industrial Equipment & Service

AHK; Naperville (IL); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Meaningful Responsibility

Room to Make an Impact

International Collaboration

Job summary

AHK, a German-owned industrial machinery manufacturer, is seeking an Operations Manager to lead its U.S. operation in the Chicago area. You will oversee day-to-day activities, develop the team, coordinate field service, and drive improvements in workflows and reporting.

In this hands-on role, you’ll partner with German headquarters, expand the local team, and align service and aftermarket activities with business goals while maintaining focus on customer satisfaction and operational efficiency.

Qualifications

• Strong organizational and operational leadership experience establishing processes, responsibilities, and accountability.
• Experience managing technical service operations, coordinating field technicians and service activities.
• Proven people management ability to lead a small team and support future hiring.
• Excellent communication and cross-functional collaboration skills across US and international teams.

Responsibilities

• Oversee daily US operations, establish responsibilities, improve workflows, and ensure accountability.
• Lead and develop the existing team, coordinate priorities, and onboarding of new staff.
• Coordinate field service, scheduling, maintenance, installations, commissioning, and customer service activities.
• Strengthen spare parts, inventory, purchasing, reporting, and administrative coordination.
• Build strong customer relationships and understand service needs; provide responsive support.
• Collaborate with German HQ and project teams to ensure effective communication and execution.

Skills

Leadership

People management

Operational leadership

Communication

Travel willingness

Job description

Location: Greater Chicago Area

Compensation: Starting at $120,000 base salary + performance-based bonus

Industry: Industrial Machinery | Automation | Technical Service

Employment Type: Full-Time

About the Opportunity

Lead an established U.S. operation. Strengthen its day-to-day performance. Help shape what comes next.

Are you an experienced operations or technical service leader ready to take on broader responsibility?

We are recruiting on behalf of an established German-owned industrial machinery manufacturer seeking a highly organized, hands-on Operations Manager to lead its U.S. operation in the Chicago area.

In this role, you'll oversee the day-to-day operations of a small U.S. business with approximately five employees, including field service technicians and warehouse support. You'll lead and develop the team while managing service activities, technician scheduling, spare parts operations, customer relationships, and administrative processes.

Your initial focus will be on understanding the business, improving existing workflows, establishing clear responsibilities and accountability, and strengthening communication and reporting between the U.S. operation and its German headquarters.

As the organization develops, you'll help expand the team, strengthen technical service capabilities, and support the development of local project management and business development activities.

If you enjoy staying close to daily operations, solving problems, and making a direct impact, this role offers the opportunity to take on broader business responsibility while working closely with company leadership in Germany.

About the Company

The company is an established German manufacturer of specialized industrial machinery, conveyor systems, and automated material handling solutions.

Its U.S. operation supports customers across North America through technical field service, spare parts, equipment installation, and commissioning. The local team works closely with engineering, service, and management teams at the company's German headquarters.

What You'll Do

• Lead US operations: Oversee daily business activities, establish clear responsibilities, improve workflows, and ensure accountability across the local organization.
• Manage and develop the team: Lead existing employees, coordinate priorities, and support the hiring and onboarding of additional technical and administrative personnel.
• Oversee field service: Coordinate technician scheduling, maintenance, equipment installations, commissioning, and customer service activities.
• Strengthen operational processes: Improve spare parts and inventory management, purchasing, administrative coordination, and operational reporting.
• Build customer relationships: Develop a strong understanding of existing customers, installed equipment, and service needs while maintaining responsive customer support.
• Coordinate internationally: Work closely with management, engineering, service, and project teams in Germany to ensure effective communication and project execution.
• Support future growth: Help expand technical service and aftermarket activities while gradually developing local project management and business development capabilities.

What We're Looking For

• Strong organizational and operational leadership skills, with demonstrated experience establishing processes, defining responsibilities, improving workflows, and driving accountability.
• Experience managing technical service operations, including coordinating field technicians, scheduling resources, and overseeing maintenance, installation, or commissioning activities.
• Proven people management experience, with the ability to lead and develop a small team, set priorities, make independent decisions, and support future hiring.
• Several years of experience in industrial machinery, equipment manufacturing, automation, engineering, or a related technical environment.
• A practical, hands-on leadership style and the ability to manage multiple operational priorities in a smaller organization without relying on extensive support structures.
• Strong customer relationship management skills, commercial awareness, and an understanding of service and aftermarket business opportunities.
• Excellent communication skills and the ability to collaborate effectively with both US employees and international management teams.
• Willingness to travel within the US and occasionally to Germany.

Nice to Have: Experience with European or German-owned companies, conveyor systems, material handling equipment, project management, technical sales, or business development. German language skills are a plus, but not required.

What's in It for You?

• Health & Dental Insurance: Employer contribution toward coverage costs.
• 401(k) Retirement Plan: Company matching contributions of up to 3%.
• Paid Time Off: 20 vacation days annually.
• Paid Holidays: 9 company-observed holidays per year.
• Meaningful Responsibility: Lead an established US operation with the autonomy to improve processes, develop the team, and influence how the business runs.
• Room to Make an Impact: Build on an existing customer base and technical service team while helping shape the next phase of the business.
• International Collaboration: Work directly with leadership and technical teams at the German headquarters.