Branch Operations Manager

LHH; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) matching

Job summary

LHH is seeking a Branch Operations Manager in Indianapolis, IN to lead a wholesale/showroom distribution operation. The role emphasizes P&L ownership, growth strategies, and building a high-performing team while enhancing front-of-house operations and customer service.

Compensation includes base, bonus, and commissions, with strong medical, PTO, and 401(k) benefits. Ideal candidates will bring 3+ years of leadership in building materials or related sales environments, plus cross-functional team

Qualifications

• Bachelor degree in Business, Sales, Supply Chain, Operations Management, or Construction preferred.
• Minimum 3+ years of leadership experience in building materials/building supply industries required.
• Experience in homebuilder/contractor-driven sales environments desired.
• Ability to manage full P&L and drive branch profitability.
• Experience leading cross-functional teams across sales, warehouse, and customer service.

Responsibilities

• Oversee daily branch operations including sales, front of house/counter operations, delivery, and customer service functions
• Drive branch performance through effective leadership, accountability, and operational execution
• Manage full P&L including revenue, margins, expenses, and profitability
• Develop and execute branch-level growth strategies to increase market share and revenue
• Build and maintain strong relationships with key customers and local partners
• Partner with sales teams to develop pipeline and achieve revenue targets
• Monitor KPIs and implement corrective actions to improve performance outcomes
• Lead inventory management including accuracy, levels, replenishment planning
• Ensure efficient coordination between purchasing, logistics, and warehouse teams
• Hire, train, and develop employees to build a high-performing and engaged workforce
• Foster a culture of teamwork, accountability, and continuous improvement
• Maintain compliance with company policies, safety standards, and operational procedures
• Identify process improvements to enhance productivity and service levels
• Support customer satisfaction initiatives and resolve escalated service issues

Skills

Leadership

Communication

Team development

Analytical skills

Ownership mindset

Adaptability

Customer service

Education

Bachelor degree in Business, Sales, Supply Chain, Operations Management, or Construction

Job description

LHH is seeking a Branch Operations Manager for a Direct Hire, Permanent Placement position with a wholesale and showroom-based distribution client located in Indianapolis, IN. This is an opportunity to lead a location within a stable and growing organization known for strong customer relationships and operational excellence. The position offers the chance to build and develop a high-performing team while driving revenue growth and improving front of house operations. The compensation is commensurate to experience and includes a base salary, bonus, and commissions which are estimated to reach around $90,000+ per year. The package also includes incredibly affordable medical insurance plans, generous Paid Time Off, and a 401K plan with a company match.

***Must be authorized to work in the U.S. without employer sponsorship.***

JOB RESPONSIBILITIES

• Oversee daily branch operations including sales, front of house/counter operations, delivery, and customer service functions
• Drive branch performance through effective leadership, accountability, and operational execution
• Manage full P&L responsibility including revenue, margins, expenses, and profitability
• Develop and execute branch-level growth strategies to increase market share and revenue
• Build and maintain strong relationships with key customers and local partners
• Partner with sales teams to develop pipeline and achieve revenue targets
• Monitor KPIs and implement corrective actions to improve performance outcomes
• Lead inventory management efforts including accuracy, levels, and replenishment planning
• Ensure efficient coordination between purchasing, logistics, and warehouse teams
• Hire, train, and develop employees to build a high-performing and engaged workforce
• Foster a culture of teamwork, accountability, and continuous improvement
• Maintain compliance with company policies, safety standards, and operational procedures
• Identify process improvements to enhance productivity and service levels
• Support customer satisfaction initiatives and resolve escalated service issues

QUALIFICATIONS

• Bachelor Degree in Business, Sales, Supply Chain, Operations Management, or Construction is preferred
• NON-NEGOTIABLE: Minimum of 3+ years of leadership experience within the building materials/building supply industries is required
• Must have experience working within homebuilder/contractor-driven sales environments
• Must have the ability to manage full P&L and drive branch profitability
• Must have experience leading cross-functional teams across sales, warehouse, and customer service
• Ideal candidates will have the ability to develop and execute growth strategies
• Strong leadership, communication, and team development skills required
• Strong analytical skills with a focus on performance metrics and improvement
• Positive attitude with strong accountability and ownership mindset
• Adaptability in a fast-paced, results-driven environment
• Must be authorized to work in the U.S. without employer sponsorship.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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