Branch Operations Leader — Team Builder & Customer Advocate

Ferguson; Salinas (CA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender-affirming benefits

Parental leave

Job summary

Ferguson in Salinas, CA is seeking a Branch Supervisor to lead daily branch operations, guide a customer-facing team, and ensure safe, efficient performance. You’ll connect strategy with execution, coach staff, and manage inventories while promoting service quality and sales growth.

Qualified candidates will have a high school diploma, leadership experience in sales/ops, and a collaborative, data-informed approach to decision-making. Strong communication and problem-solving skills are essential.

Qualifications

• Experience leading teams in sales and operations.
• Comfort with financials and using data to guide decisions.
• A collaborative, coaching-focused leadership style.
• A track record of building team trust and consistency.
• Clear, calm problem-solving—even when things move fast.
• Familiarity with process improvement and day-to-day execution.
• Insight into the local market and what matters to your customers.

Responsibilities

• Provide leadership for the organization’s customer-facing associates and branch functions.
• Develop a team with a focus on customer service, policy and strategy implementation.
• Run the overall operation of a branch location including hiring, coaching, and scheduling of employees to ensure efficient and quality branch operations.
• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch.
• Build and maintain an environment of engagement by listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
• Analyze store data and identify areas of opportunity, and implement solutions to continuously improve the overall performance of the location.
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.

Skills

Team leadership

Data-driven decisions

Process improvement

Customer service

Collaboration

Problem solving

Education

High school diploma or equivalent

Job description

Ferguson in Salinas, CA is seeking a Branch Supervisor to lead daily branch operations, guide a customer-facing team, and ensure safe, efficient performance. You’ll connect strategy with execution, coach staff, and manage inventories while promoting service quality and sales growth.

Qualified candidates will have a high school diploma, leadership experience in sales/ops, and a collaborative, data-informed approach to decision-making. Strong communication and problem-solving skills are essential.