Branch Operations Leader & Member Experience Coach

Socket.dev; Leland (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev's branch in Leland, NC seeks an Assistant Branch Manager to lead daily operations, support member experiences, and drive sales and service goals alongside the Retail Branch Manager.

You will coach the Member Advisor team, oversee cash operations, lending, account services, and ensure compliance with BSA and OFAC. This role requires strong leadership and a commitment to service excellence.

Qualifications

• High School Diploma or equivalent.
• Three (3) to five (5) years of retail banking experience, preferably at a credit union.
• Supervisory or team lead experience preferred.
• One (1) to three (3) years of consumer lending, accounting opening, and digital banking systems experience.
• SAFE Act Compliance: knowledge and ability to comply with regulatory requirements and to provide information to the NMLS Registry.

Responsibilities

• Oversees daily operational activities to ensure efficiency, compliance, and service consistency across all branch functions.
• Supports branch opening, closing, and cash operations, including vault oversight, drawer audits, and ATM balancing.
• Monitors teller and Member Advisor operations for accuracy, timeliness, and compliance with policies and procedures.
• Acts as branch escalation point for member issues requiring intervention.
• Maintains branch documentation and reporting standards and ensures internal control practices are followed.
• Assists with audit preparation and follow-through, ensuring regulatory and policy adherence.

Skills

Leadership

Coaching

Communication

Regulatory compliance

Lending knowledge

Education

High School Diploma or equivalent

Job description

Socket.dev's branch in Leland, NC seeks an Assistant Branch Manager to lead daily operations, support member experiences, and drive sales and service goals alongside the Retail Branch Manager.

You will coach the Member Advisor team, oversee cash operations, lending, account services, and ensure compliance with BSA and OFAC. This role requires strong leadership and a commitment to service excellence.