Branch Operations Leader: Grow Revenue & Service Excellence

Spectrum Search Group; Hayden (ID); On-site; USD 90,000 - 130,000; Full time

Job summary

Spectrum Search Group in Hayden, Idaho, seeks a Branch Manager to lead all branch operations, drive customer service excellence, and achieve financial targets across lawn, pest control, tree care, and related services.

You will oversee production planning, fleet management, KPI dashboards, safety compliance, and develop a high-performing team while partnering with regional leadership to execute growth initiatives.

Qualifications

• Strong operational and people leadership experience.
• Experience leading field-based, route-based, or service businesses.
• P&L and financial accountability.
• Proven ability to drive revenue, productivity, and labor performance.
• Strong customer retention and service orientation.
• Experience hiring, developing, coaching, and holding leaders accountable.
• Comfort managing through KPIs, scorecards, and daily/weekly operating rhythms.
• Ability to build a strong culture while maintaining high-performance expectations.

Responsibilities

• Lead branch operations to deliver exceptional customer service and financial targets.
• Oversee field operations, scheduling, and route optimization for efficiency.
• Monitor service quality via ride-alongs, site checks, and customer feedback.
• Maintain branch safety, equipment, and asset management.
• Develop annual budget and monthly financial action plans.
• Partner with sales teams to support customer acquisition and retention.
• Ensure compliance with policies, regulations, and brand standards.

Skills

Operational leadership

People leadership

P&L accountability

Revenue growth

Customer retention

Education

Bachelor's degree in Business, Operations, or related field

Tools

CRM systems

Routing software

Field service management

Job description

Spectrum Search Group in Hayden, Idaho, seeks a Branch Manager to lead all branch operations, drive customer service excellence, and achieve financial targets across lawn, pest control, tree care, and related services.

You will oversee production planning, fleet management, KPI dashboards, safety compliance, and develop a high-performing team while partnering with regional leadership to execute growth initiatives.