Branch Operations Leader for Growth & Profit

Daikin Comfort; Seattle (WA); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Healthcare and dental insurance

401K

Job summary

Daikin Comfort in Seattle seeks a Branch Manager to lead daily operations, staffing, and customer service while driving revenue and profitability. You will supervise staff, oversee audits, maintain inventory, and ensure safety and policy compliance.

The role requires HVAC wholesale familiarity, strong leadership, and the ability to coach employees and improve branch performance. A high school diploma is required; a college degree is preferred.

Qualifications

• 1 year in a leadership/supervisory role.
• Experience in HVAC wholesale industry strongly preferred.
• High School diploma or GED; college degree strongly preferred.

Responsibilities

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region.
• Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics.
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
• Maintain a 93%, or higher, audit score
• Maintain a working knowledge of company’s benefits and employee handbook policies.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Team orientation

Integrity

Attention to detail

Education

High School diploma or GED

College degree preferred

Tools

Kronos

CRM

Mincron

MS Office

Job description

Daikin Comfort in Seattle seeks a Branch Manager to lead daily operations, staffing, and customer service while driving revenue and profitability. You will supervise staff, oversee audits, maintain inventory, and ensure safety and policy compliance.

The role requires HVAC wholesale familiarity, strong leadership, and the ability to coach employees and improve branch performance. A high school diploma is required; a college degree is preferred.