Branch Operations Leader: Elevate Service & Growth

Lake Michigan Credit Union; Grand Haven (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health coverage including medical, and

Dental and vision benefits

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Branch Operations Manager in Grand Haven, MI. This role leads a high-performing team, ensures exceptional member service, and drives branch performance through coaching and process improvement.

Key responsibilities include operational oversight, compliance, staff development, and community engagement to grow the branch’s presence and achieve goals.

Qualifications

• High school diploma or equivalent; further education or banking experience preferred.
• Michigan Resident Producer Credit Insurance License required for Michigan employees.
• NMLS registration and notary certification required.
• Extensive knowledge of LMCU products and services.
• Proven ability to meet sales targets and contribute to branch goals.

Responsibilities

• Assist the Market Leader in driving team performance with clear direction and coaching.
• Develop the branch team and ensure service excellence through ongoing coaching.
• Enhance LMCU presence in the community via networking events and outbound outreach.
• Oversee branch operations: training, scheduling and facilities management.
• Conduct integrity coaching sessions and address performance issues as needed.
• Ensure staff compliance with policies, procedures, and standards across the branch.
• Review consumer loan applications and identify cross-sell opportunities for members.

Skills

Leadership

Coaching

Sales targets

Branch management

Education

High school diploma or equivalent

Michigan Resident Producer Credit Insurance License

Job description

Lake Michigan Credit Union is seeking a Branch Operations Manager in Grand Haven, MI. This role leads a high-performing team, ensures exceptional member service, and drives branch performance through coaching and process improvement.

Key responsibilities include operational oversight, compliance, staff development, and community engagement to grow the branch’s presence and achieve goals.